NLP is the art of understanding behavioral patterns and communication patterns of self and others to get better results. 

This course provides professionals with best practices and understanding of Neuro-Linguistic Programming (NLP) to achieve optimum mental health. The main goal is to enhance people's ability to make wise and creative decisions for personal growth and professional excellence.

Participants would obtain dual certification from this program; from the American Union of NLP (AUNLP) and the Institute of Metaphysical Practitioners Association (IMPA, USA) in collaboration with Quantum Achievers International (as assessor and learning partner).

Upcoming program date: 22, 23, 27 Feb, 1 and 8 Mar 2024

In today's ever-evolving world of hospitality, where the art of service is constantly being redefined, the demand for butlers who not only possess theoretical knowledge but also practical expertise has reached new heights. Welcome to the Advanced Level Butler Skills Training Program, a comprehensive three-day journey that transcends conventional training methods. Our program goes beyond the classroom, emphasizing immersive learning through case studies and role plays to provide participants with hands-on experience and the ability to excel in the multifaceted role of a modern butler.

The Power of Practical Application: In this advanced program, we understand that knowledge alone is not enough; the true mastery of butler skills comes from applying that knowledge in real-world scenarios. To this end, our curriculum is carefully designed to blend theory with practice, ensuring that every participant gains a deep understanding of the nuances of the profession. We believe in learning by doing, and that's precisely what sets our program apart.

Case Studies: Participants will delve into real-life case studies from the world of luxury hospitality. These case studies provide a glimpse into the complex challenges and unique situations butlers face daily. Through in-depth analysis and discussion, participants will develop critical thinking skills and learn to formulate innovative solutions to intricate problems.

Role Plays: The heart of our program lies in the role plays that immerse participants in simulated scenarios. Here, you won't just learn about butler service, you'll become a butler. Through role plays, participants will have the opportunity to put theory into practice, fine-tune their interpersonal skills, and make split-second decisions while providing impeccable service. Whether it's handling a demanding VIP guest or orchestrating a flawless club floor check-in, participants will experience it firsthand.

NOTE: Inquire should you are interested in scheduling a consultation for our Advanced Level Butler Skills Training Program. Our advanced program content is meticulously customized to align with your specific service standards, ensuring that it precisely meets the Standard Operating Procedures (SOP) of your esteemed brand. 

This program is a basic hands on class for participants who are interested to learn the art of creating classic western desserts and pastries. This 2 day class is designed for participants to be equipped with the skills to prepare, bake and assemble desserts and pastries guided by the Pastry Advisor of Taylor's Culinary Institute.

The course would be conducted through a blend of lectures, group discussions, personalized feedback and interactive workshop activities. Participants would also be given exemplary emails and reports, as well as intensive practical exercises throughout the course.

This hands-on two-day course will guide participants on how to write in a way that informs, persuades, and influences decision-makers in a professional and affirmative way. Using writing, analyzing and editing activities, participants will learn to prepare reader-oriented documents that communicate clearly and effectively.

The Corporate Wellness Program is an in-house program under the occupational health category specifically designed for busy executives.

The objective of this program is to educate participants on the basics of health and wellness. Preventive measures and disease management are the focus of this program. This program is structured in a manner where a layman will understand the principles of wellness and more importantly will be able to apply the principles that are taught. Among the features of this program is its interactive approach where participants will have opportunities to participate in actual case studies of individuals.

Corporate Wellness Programs are designed to nurture wellness in workers, regardless of the work environment. They essentially focus on bettering the behaviour of the employee and increasing the performance levels. Many factories, corporate offices, large corporations, and small corporations alike across the world have benefited tremendously by implementing Company Wellness Programs.

Benefits of A Corporate Wellness Program

The reasons why you need a wellness program for your company taken from the organization point of view, are as follows:

• Improve Productivity - If the employees aren’t completely fit, they can’t perform to the best of their abilities and thus can’t give their 100%. Tension or stress is another primary reason behind the underperformance of employees. 
• Improve ‘Presenteeism’ - Presenteeism refers to instances when the employees of an organization do come to work but fail to put in their best effort due to reasons such as depression, stress, injury or illness.
• Reduce Absenteeism - If employees are not physically, psychologically or spiritually fit, chances are, their absenteeism will increase. The main reason behind the absenteeism of employees can be their ill health or too much stress. Company Wellness Programs emphasize on improving their physical and psychological wellness and thus making them fitter and happier.

Other advantages of Company Wellness Programs are as follows:

• They boost the morale of the employees by creating a happy, supportive and cordial environment.
• They improve job satisfaction among employees.
• They negate or minimize healthcare costs.
• They reduce the effect of a stressful, demanding workplace

“We got in the wrong person!”, "I should've known better!", "This person is not qualified!"

Does this sound familiar? The reason being is using outdated traditional interviewing style. If your organization is going to excel, it needs the right people. Interviewing must be conducted strategically in mind. The purpose of Behaviour-Based Interviewing is to identify the right candidate for the right job – hence, make the interviewing process more effective. Traditional interviewing process leaves out the more important aspects of hiring – competency. This program will equip you in a step-by-step process, with the cutting-edge tools to manage the behavioural interviewing process more effectively and improve your selection decision.

This 2-day highly interactive & practical program is designed to equip the Managers with step-by-step process, practical skills and tools to conduct interviewing more effectively and improve their hiring quality.

"You need to be prepared for today's media culture, in which a tweet can become newsworthy, and a news interview can become tweet-worthy" (Brad Phillips).

Digital and social media platforms are an easy way for your brand and customers to interact in real life, but it is also a double-edged sword in a crisis. With just a single click, information (whether true or not) can spread like wildfire, making it incredibly difficult to control.

From monitoring, diverting, avoiding, to preparing for, and finally surviving an online crisis, you will need to have specific frameworks set in place. This way, you maximize your preparation to allow you the opportunity to minimize damage to your brand reputation and get your business back into the swing of things as soon as possible.

This hands-on workshop is filled with proactive and reflective exercises, best practice tips, and simulation activities to orient you toward being well-planned for potential crises, along with a strong grasp of how to navigate your way through a crisis that plays out online.

The methodology of this course would rely on four main steps: Analysis of each participant at a macro level; Division of the participants into smaller groups to further investigate the key thoughts, observations, emotions, and actions of each participant at a micro-level; Presentation of the results by each group; Finally a brainstorm session on the major challenges and issues. The following would be conducted through a blend of lectures, group discussions, and interactive workshop activities. It is especially suitable for administrative executives and managers who would like to enhance their negotiation skills and improve the way they approach difficult conversations.

Upcoming intake: 4-8 December 2023 (5-days) 

An advanced-level qualification for professionals working in the wine industry and for wine enthusiasts. For individuals seeking to delve deeper into the world of wines, this qualification provides a detailed understanding of grape-growing and wine-making. The WSET Level 3 Award in Wines is designed to give a thorough understanding of the factors that account for the style, quality, and price of the principal still, sparkling and fortified wines of the world. The qualification will assist those who are required to make professional evaluations of wines with regard to their style, quality, and price. The qualification provides the in-depth product knowledge required to underpin job skills and competencies, for example in product selection in the retail and hospitality sectors.

Successful candidates will be able to describe the characteristics of the principal wines of the world and give information on the key factors influencing style, quality, and price. They will consequently be in a position to advise management, answer customer queries authoritatively, and make informed selections of wines in a variety of situations.

Not responding to training, refusal to follow instructions, not following SOPs, not demonstrating desired behaviours, punctuality issues, missed deadlines, increased mistakes, reduced work quality, poor time management, insubordination, lack of focus, lack of commitment and other challenging performance issues.

The list goes on. Managing Employee Performance is arguably one of the toughest challenges for any supervisor and manager. It is however necessary. This is because poor work performance and difficult behaviours can have a negative impact on productivity and workplace effectiveness, and may impact adversely on those employees who are performing well and ultimately, affect the work culture.

The process of managing a staff’s performance is part of a leader’s day-to-day function. Communicating Clear Expectations, Training, Monitoring, Giving Feedback, Performance Improvement Plan (PIP), Motivating, Counselling and Progressive Discipline are all components of the holistic Performance Management System. When this process operates effectively, employees know what is expected of them and are able to perform to the expectations of the organization and thereby creating a high-performance culture!

This 2 day high-impact program equips the Managers with the knowledge & tools of how to deal with poor performance & disciplinary problems, the effective way!

Studies have shown that 82% of office jobs require Microsoft Excel skills. MS Excel can also increase your earnings potential by 12% (Inc. & Technologies, 2017). 

This course taps into MS Excel's productivity feature in the areas of data formatting, data analysis, data visualization and data protection. 

To achieve optimum teaching and learning in a hands-on course, the course is conducted using demos and examples by the trainer and then working through tutorials and presentations in teams and as an individual. 

The 2-day course will cover:

• Data Formatting (Links, formulas and pick lists)
• Data Visualisation (Charts, Conditional Formatting)
• Data Analysis (Pivot tables, What-If Analysis, Goal Seek)
• Data Protection (Data Validation and Protected Sheets & Files)
• Time-saving tips and tricks

Engaged and self-motivated staff are critical in creating and bringing to life an organization’s vision, mission and values in a consistent manner. When staff is trained to apply coaching knowledge and skills on top of emotional intelligent knowledge and competencies, the building blocks of productivity and profitability are in place to take the organization to the next level of success. 

A one-day introductory program that teaches student how to make & taste espresso-based beverage behind the espresso machine, as well as basic milk frothing and latte art techniques. Upon completion of the program, students will be awarded with a certificate issued by the Specialty Coffee Association (SCA), which is recognized worldwide.

Team members take their cue from the team leader. Leaders lead by example. They demonstrate an openness and willingness to continuously learn how to be effective and dynamic in the work of leadership. 

Dynamic leaders are highly self-aware and can lead and manage themselves towards their goals. Importantly, they can translate this self-awareness, and self-leadership into helping their team members in turn to increase their own self-awareness, and leadership knowledge. 

This 2-Day course heightens the awareness of how leaders think, speak and behave. They will experience a greater sense of their efficacy to lead effectively. 

The target objective of this course is to hone the social graces of corporate people so as to make them not just globally competitive career-minded individuals but to mold them into socially interactive members of society. 

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends.

The skills of our emotional intelligence help us to understand ourselves and others better, make and deepen connections with others as individuals or groups. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the workplace.

You will understand what EQ is, why is it beneficial, and how you can enhance your current EQ knowledge and skills at the workplace office to ensure career success and better working relationships.

A competency is defined as any underlying characteristic that differentiates between superior and average performers. McClelland identifies five types of competencies: motives, traits, self-concept, knowledge, and behavioral skills. Some companies today refer to all competencies as "success factors."

Competencies of top performers have more long-term endurance than job tasks or duties which change rapidly. Selecting for and/or improving individual competencies can help an organization achieve its strategic objectives. Because some competencies like entrepreneurial are difficult to teach or develop, it is more cost effective to hire people who already possess the required characteristics.

This program which is an intensive and power packed workshop that introduces and teaches Interviewers the much-desired techniques and methodologies in achieving the above, devising questions in interview that would reveal the competency of candidates as well as ‘reading’ and conducting interviews beyond physical appearance. The competency-based interviewing technique within your selection interviews will help you identify those that will perform well within your team.

Sometimes ‘what you see is not what you get’, and to reverse the process of hiring may be too late or difficult. Customized especially for these officers who seek beyond conventional interviewing techniques and looking for something new. These real hands-on techniques and tips would put you ‘way above the rest’ in terms of conducting interviews and knowing your subject well.

Low-confidence & Self-motivation can be a result of many factors including: fear of the unknown, criticism, being unhappy with personal appearance (self-esteem), feeling unprepared, poor time-management, lack of knowledge and previous failures especially for newly promoted personnel’s.

Confidence is not a static measure, our confidence to perform roles and tasks can increase and decrease; some days we may feel more confident than others. This page provides practical advice about things that you can do to build your confidence. This personal development course empowers people towards positive self-acceptance by facilitating recognition and investigation of negative self-talk, removal of Limiting Beliefs, self-pity and self-criticism, and works to provide a pathway towards a renewed self-identity of compassion, acceptance and non-judgment.

This workshop would also explore the practical concepts of what makes certain people ‘tick’ and why others don’t. The Master Trainer, Dr Harjit will share real motivational techniques & stress management perspectives would be explored and experimented and participants would be equipped with Powerful tools (including NLP techniques) that would empower their mind and staying focused & motivated towards the desired goal.

When it comes to time management, do you put off more today than you can ever accomplish tomorrow…have a tough time prioritizing tasks when everything is urgent...exhaust yourself by 4:00 p.m. with only a fraction of your work done…see yourself as a decision maker who never gets around to making decisions…dread the next business meeting—or worse, going back to your desk to see what voice mails and e-mails await you? The environment in which AstraZeneca requires excellent multi-tasking and proper Time management to enhance their personal effectiveness.

If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productivity through effective time management! This seminar gives you practical techniques for controlling time and making it a manageable resource.

Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes.

This highly interactive workshop introduces a variety of creative solution generation and decision making techniques. Participants will develop the skills necessary to analyze a problem, generate creative solutions, and decide which solution most closely matches

Successfully managing change involves taking concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and dealing with stressors. These steps can also ensure that desired changes are implemented successfully.

A highly engaging two-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive, and reliable.

Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performances. To be successful, every organisation needs good managers. So, what do managers actually do? The late management theorist, Peter Drucker, summed up the job of the manager by specifying the following tasks:

• Set Objectives – Establish goals for the group and decide what must be done to achieve them
• Organise – Divide work into manageable activities and select people to accomplish tasks
• Motivate – Create motivation, empowerment and engagement
• Measure – Set targets and standards Develop People – Recognise the value of employees and develop them.

Negotiating is a crucial skill in any business, especially in sales and customer service roles. Successful negotiations are the foundation of a healthy and productive business relationship. 

The Art of Negotiations is designed to develop communication and negotiating skills for better results in the workplace. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive outcomes by recognizing the power of non-verbal communication.

This program is customizable to suit staff at different levels, from junior executives to senior managers. The content is customizable to achieve a specific learning outcome in line with the companies’ training objectives. 

This program is designed for leaders to have the ability to share their vision with passion and commitment. The program helps leaders give their people purpose, a challenge they are willing to embrace and carry on to achieve amazing results.

Through self-analysis/discovery activities and several hands on exercises, participants learn how to manage themselves. By first taking an analytical look at their current use of time, participants learn to use tools and techniques to set goals, plan, prioritize, and delegate. They will also explore how to manage their relations with others when it’s related to time management. This high energy course equips participants with what they need to be in control of their time rather than being in the control of other people, events and interruptions.

This course covers operation concepts and responsibilities in the Banquet Department of small-to-large properties. It examines Food & Beverage management, Event Coordination, Culinary Preparation, Stewarding Management, Sequence of Service, Technical Management, Character Building Skill, Customer Service, key elements of effective communication, safe and hygienic working practices, and problem-solving skills in various scenarios. The course focuses on topics that are specific to the student who is preparing to enter the hospitality sector.

Hazard Analysis Critical Control Point (HACCP) is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product.

This HACCP FOOD SAFETY PROGRAMME provides restaurant and foodservice industry practitioners with an up-to-date, comprehensive food safety training that is designed for owners, managers and employees in the Restaurant business to learn about Food Safety Principles, Personal Hygiene, Cross-contamination, Temperature, Cleaning and Sanitation.

If you own a restaurant, you know the importance of providing great tasting food and enjoyable customer experience. However, there are many back-end aspects and planning that is needed to ensure the whole operations and business runs efficiently.

This Restaurant Management Program provides a holistic approach to the food service business covering the key aspects of operations, marketing, planning and most importantly, cost analysis. This program will help you understand your operations, plan your menu, assess best marketing and promotional methods and interpret the various cost control aspects to ensure you work towards minimising expenses and maximising profit.

This workshop provides participants with practical skills and knowledge for the effective running of restaurant operations. It presents basic service principles while emphasizing the importance of meeting the needs and, whenever possible, exceeding the expectations of guests. This comprehensive workshop utilizes formal tutorial input illustrated with presentation material, videos and group discussions.

This workshop provides participants with practical skills and knowledge for effective suggestive selling skills. In order to provide a total dining experience the food service professional must make suggestion, guide the guests in their selection and ensure that they have every opportunity to enjoy the best we can offered.

This comprehensive workshop utilizes formal tutorial input illustrated with presentation material, videos and group discussions.

Customer service is the lifeblood of the any business. Customers remember the BEST service they received. They also remember the WORST! Both events are UNFORGETTABLE. Therefore knowing HOW to provide excellent customer service AND having the right ATTITUDE to do so, is most critical and determines whether that same customer is coming back to your company or taking his business elsewhere.

To be effective, Managers, Executives, and Supervisors must be equipped with a KEY skill - COMMUNICATION SKILLS. Communication skills is the backbone of a leader's success. A good leader conveys his messages with clarity using a proper tone, the right communication style and "language" or choice of words. A good leader is also able to demonstrate good listening and provide feedback effectively to improve rapport and relationships with subordinates and solve problems.

Leaders are directly responsible for culture-creation! Therefore, they will require leadership and management knowledge and skills to lead, direct, manage, inspire and drive their workforce to achieve the organization's vision and mission.

Anything and everything we do is governed by our mindset and habits. By simply having the right mindset and habits, we become effective, more successful and fulfilled as a Person or Leader. Hence, inner transformation is needed for true change to happen and for success to take place.

MANAGING PERFORMANCE is arguably one of the toughest challenges for any supervisor and manager. It is however necessary. This is because poor work performance and difficult behaviours can have a negative impact on productivity and workplace effectiveness and may impact adversely on those employees who are performing well and ultimately, affect the work culture.

Performance management system (PMS) is the holistic, integrated and systematic process of continually managing, improving, appraising and rewarding employee performance, in order to achieve an organization’s objectives. It is a strategic tool to improve a company’s performance BY improving people performance, in line with the organization’s strategy. An organization with a complete PMS, cultivates a HIGH-PERFORMANCE culture with shared expectations amongst the organization and its people.

The Balanced Scorecard is a powerful performance management tool that drives performance systematically because it is linked and driven from a company's strategy. It communicates and translates a company strategy into operational and actionable terms so that people at all levels of an organization could understand the company strategy and take necessary measures to realize that strategy.

Do you think OPERATIONALLY or STRATEGICALLY? In today's fast changing business environment, leaders will need a broad perspective, vision, and awareness of the trends and developments shaping their work and businesses. Many leaders are so preoccupied with day to day tactics and thinking only in operational terms that they fail to prepare for the long-term in order to position their company for future success.

OJTs / Departmental SOP training is a huge organizational investment in time and effort. For the any industry, consistent training is MANDATORY in creating skilled and focused workforce to improve performance, deliver superior service year-round, and maintain the right culture. However, for training to work, learning must take place. For learning to take place, the manager or supervisor assuming the role of a trainer must be competent in conducting and managing training. There's a big difference between "knowing your stuff" and knowing HOW to teach others your stuff. Trainers have to know both.

Mental health is the level of psychological well-being or an absence of mental illness. It is the state of someone who is "functioning at a satisfactory level of emotional and behavioural adjustment. In these 2 days training, we will be using an AI technology name it Aquera to assess your mental health. From the result, we will be giving you a customized mental health training with all the hands on tool by a certified phycology.

Coaching, if used consistently and correctly, helps subordinates become more confident, more productive, more successful and more fulfilled. Effective Managers use Coaching to help guide or navigate subordinates to identify obstacles that are affecting their work performance and in the process, help identify solutions to those challenges.

EQ FOR HIGH PERFORMANCE is designed to inspire and educate on essential strategies and tools to enhance mental resilience, emotional intelligence, self-leadership and communication. This program highlights proven effective methods of emotional management, human motivation and leadership based on the principles and model such as Neuro-Linguistic Programming, Emotional Intelligence and Neuroscience.

Upcoming intake: 23-25 August 2023 (3-days) 

The WSET Level 2 Award in Wines is intended for people who have little or no prior knowledge. It is suitable wherever a good level of wine knowledge is required to underpin job skills and competencies, for example in the customer service and sales functions of hospitality, retailing, and wholesaling industries. It is also useful for those who have a general interest in wine and wish to broaden their knowledge. Successful candidates will be able to describe and compare the styles of wines produced from internationally and regionally important grape varieties, interpret wine labels from the main wine-producing regions of the world and give basic guidance on appropriate selection and service, as well as understand the principles of wine tasting and evaluation.

Wealth coaching is essentially the study of one's relationship with money and wealth. We all have a relationship with money, and through money messages that we learned at an early age, this relationship guides the majority of behaviours throughout our lives. With the Unstoppable Wealth coaching, we work on emotional relation with money, actual wealth portfolio, if your money is working for you and against you among the many other things that are covered.

Integral Coaching simply means an important and essential part of a whole, complete, and all-inclusive (all-encompassing, all-embracing). In consistent with ICC’s Integral Coaching®, it refers to a way of coaching that is whole, complete, and integrated to achieve long-term compelling transformational change.

I help professionals and business leaders looking to achieve more in what they want to see in their lives through a profound transformation.  The approach I used is consistent with ICC and Integral Theory which is “All Of YOU - your strengths, flaws, experiences, and untapped potentials and dreams as you expand your capabilities and perspectives.”

When I work with clients,  unconscious realisation unfolds. The clients get stronger in what they know and who they are and discover the untapped potentials that they may not have known but need their attention now. I hold and support the container, allowing them to learn, grow, and transcend in a safe space.  

We co-create a space that is most profound, meant to be,  allowing the incredible true gifts to be unrevealed naturally. The result is MAGICAL. The clients transcend to their next level, embody fuller, freer, capable leaders.

The Resilience Advantage™ is the best-in-class, science-based program.  Through research and simple tools, technologies and compassionate inspiration, The Resilience Advantage workshop teaches practical day-to-day applications that elevate employee’s life experience, adding heart qualities of care, courage, focus, gratitude, dignity and kindness. The employees can learn to build their resilience capacity and sustain the energy. These same tools provide much needed emotional and mental strengths required when facing defeat, resignation, fear, anxiety, frustration and others of today’s challenges. It will be the quality needed and required by all employees to carry them forward into 21st Century. 

Human capital is the heart of any successful corporate/enterprise. Health, work behavior, and the value of human capital are linked. Therefore, developing healthier employees will result in a more productive workforce.

The Institute of Advisors - Certified Professional Business Advisor (CPBA) Program, is an intense, comprehensive course designed for your advisory practice, where you will get strategic direction, critical insights, and the structure needed to grow your business. This program is not only suitable to grow your advisory practice, but also for those who would like to be the next certified business advisor

Build a consultancy or advisory practice targetting small to medium-sized businesses (SMEs) with the World's Leading Business Advisory Credential- Institute of Advisor's Certified Professional Business Advisor (CPBA) program.

Institute of Advisors –Global Business

Advisory Credential and Training Course

Perfect for consultants, accountants & new startup advisors

Remote self-paced practical training – full-time or part-time

Industry focused curriculum

Business Advisor Industry Certification

Professional membership & exclusive community benefits

Remote Access – available anywhere

Certifications running in 10 countries around the world.Includes sample

Consulting templates and 3 months access to consulting software.

The Program introduces the Language of Business as a way to understand the story of how a company is doing financially. Enables the understanding, reading and interpretation of the financial reports. Becomes the enabler for learning how ratio analysis can help in financial health-check of business. Introduces the role of Auditors and how Auditors' Report lends credence to the Financial Statements and provides an insight into the relationship between Financial Reports, Budget and Taxation.

Employees are the greatest assets of a service-oriented hospitality business, hence training them with useful skillsets and knowledge can help them grow professionally in their careers.

Hospitality L&D Management Consultancy Services feature unique expertise in HR Learning & Development Planning, Training Implementation, and Execution Strategies and Creation of Culture Diversity. 

We specialize in designing highly engaging Leadership & Management programs for your executives, managers, and talents to help your business grow and thrive.

Request for a Proposal and let's start talking about strategies! 

Are you looking for a New Job? Are you looking for a New Career? Are you looking for Promotions? 

Chase your goals and create the life that you want, without stress, anxiety and overwhelm.As career strategists, we have the expertise in skills such as career planning, resume building, negotiations, and interviewing. While you may only search for a new gig or switch of career. We will use the current technology that helps you succeed in your career. 

We help/guide/advise and mentor individuals in their careers with strategies and long-term plans to best optimize the client's career. We work with clients to discuss what is working in their occupations and what isn't working. We work with clients to Achieve their career targets and goals. As an International Certified Coach (ICF) our team has what it takes to help you solve your career problems.

Who Should Join? 

- Those who are passionate and would love to have a better life for themselves

- Those that feel they need to take the next step to achieve their career goals

- Individuals that are looking for new Job

- Individuals that are looking for new Career Change 

- Individuals that are looking for a Promotions 

This course is conducted according to the standards and latest guidelines of the American Heart Association and DOSH Guidelines on First Aid in the Workplace in Malaysia. 

First Aid topics covers basic life support steps for CPR, AED and Choking. Medical emergencies such as Diabetes Emergencies, Seizure, Severe Allergy, Heart Attack, Stroke, Sudden Cardiac Arrest. Trauma Emergencies such as Drowning, Head & Spinal Injury, Bleeding & Shock, Burn Injuries, Muscle, Joint and Bone injuries.

The Resilience Advantage™ is the best-in-class, science-based program.  Through research and simple tools, technologies and compassionate inspiration, The Resilience Advantage workshop teaches practical day-to-day applications that elevate employee’s life experience, adding heart qualities of care, courage, focus, gratitude, dignity and kindness. The employees can learn to build their resilience capacity and sustain the energy. These same tools provide much needed emotional and mental strengths required when facing defeat, resignation, fear, anxiety, frustration and others of today’s challenges. It will be the quality needed and required by all employees to carry them forward into 21st Century. 

Communication skills can make or break a person’s professional image. It directly influences how others view their work and performance as well as the potential for career progression and mobility.

During this highly interactive course, get ready to become a “conscious communicator”. Participants will learn how to select and use the most appropriate words and emotional tone for every workplace interaction. They will gain insights into their own communication style and the styles of others while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Who should attend?

This course is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

Methodology

The methodology of this course would rely on four main steps: analysis of each participant at a macro level; division of the participants into smaller groups to further investigate the key thoughts, observations, emotions and actions of each participant at a micro-level; presentation of the results by each group; finally a brainstorm session on the major challenges and issues. The following would be conducted through a blend of lecture, group discussion, and interactive workshop activities.

Emotional Intelligence is for all. The earlier one learns EQ, the more accomplished one becomes in life.

Emotional Intelligence for the Workplace will introduce, engage and immerse participants of all age demographics to become acquainted with the knowledge, skills and other abilities for increasing productivity by developing their personal and interpersonal skills for success in the workplace.

To be able to perform the roles of managers effectively, a thorough understanding of financial statements is imperative. Steering a company without an understanding of financial statements is like flying an airplane without the panel of instruments.  

Invariably in almost every Management meeting, financial statements will be tabled and discussed. In the meeting, performance targets are set for the future and current performances are also evaluated quantitatively based on financial figures. Monthly performance is evaluated against targets set in the current period, cumulative year to date, previous years, and against competitors and industry norms. Tools of financial analysis are used to assess the health and sustainability of the business organization.   

A thorough understanding of financial statements and their corresponding analysis will empower the managers to play an effective role in discharging their duties to the Company. 

Methodology

Lectures, discussions and case studies 

Who should attend?

General Managers, Operations Managers, Marketing & Sales Managers, Business Development Managers, Production Managers, Human Resources Managers 

Le Lorem Ipsum est simplement du faux texte employé dans la composition et la mise en page avant impression. Le Lorem Ipsum est le faux texte standard de l'imprimerie depuis les années 1500, quand un imprimeur anonyme assembla ensemble des morceaux de texte pour réaliser un livre spécimen de polices de texte. Il n'a pas fait que survivre cinq siècles, mais s'est aussi adapté à la bureautique informatique, sans que son contenu n'en soit modifié. Il a été popularisé dans les années 1960 grâce à la vente de feuilles Letraset contenant des passages du Lorem Ipsum, et, plus récemment, par son inclusion dans des applications de mise en page de texte, comme Aldus PageMaker.

This course helps the participants in organizing and planning a commercial event on both Physical, Online & Hybrid platforms. The impact of a successful event on a company can be profound. This course will fully support your objective of helping to deliver an effective event according to the overall organization objectives.

How do you ensure that your event is a great success and that you have achieved everything required? How do you ensure that it is within budget? These and many more questions will be answered on this exciting and stimulating course.

Certificate Assessment Criteria 

As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as follows:

- Achieve 100% attendance for each module

- Successfully complete all project work, assignments & tests

Who Should Attend?

This program is designed for industry personnel who has experience in a hotel (Event & Banquet) or tourism related organization and hold at least a supervisory position.

This Event Management Workshop is a workshop developed by Event Training Australia (ETA) the first Australian training organization to be acknowledged as an Asia Pacific Institute for Events Management International Centre of Excellence in Event Management Education and Training. 

ETA has delivered its programs to over 4000 participants including overseas locations such as Singapore, Bangkok and Kuala Lumpur. It is based on the texts written by Dr. Rob Harris co-authoring of the widely used texts - Festival and Special Event Management, and Event Management, and handbook - The Regional Event Management Handbook, and by his appointment as a Professional Fellow of the Asia Pacific Institute for Events Management.

The Workshop

As the number of events has grown, so too has the need for trained professionals capable of planning and delivering events (live, hybrid and virtual) of various types including conferences, product launches, exhibitions, workshops/seminars, sporting events, parades and networking and social events. These programs contribute to meeting this need by providing key skills and knowledge in event project management.

Customizable Content

ETA offers organizations the opportunity to customize the program content which can be delivered online or face-to-face, to upskill their staff involved in the planning and delivery of events.

By selecting any of the 16 modules offered in the list of program topics, L&D specialists or corporate organizations are able to design the program content aligned with their desired learning outcome for the staff that they intend to upskill. A proposal for the (in-house or online) workshop with costings is available upon inquiry via the 'Get Proposal/Quotation' request.

Technology has made it increasingly easy to store, access, maintain, share altered information or data anytime, anywhere This seamless flexibility is bound to come with risks of the data falling into unwanted hands Proper awareness will help negate the most common methods used by hackers to gain access to your data Cybersecurity is critical to business and involves the protection of IT systems and data from cyber threats such as computer-assisted fraud, espionage, sabotage or vandals It also refers to the use of network architecture, software, and other technologies to protect organizations and individuals from cyber attacks.

APPLIED LEARNING APPROACH

Each course will be facilitated by a qualified trainer and assisted by stewards The stewards are responsible for collecting input on the course materials, both those that exist and potentially additions to be made, review that input with the current and desired objectives and outcome goals of your organization as well provide updates as required.

This programme is designed for participants to explore the fundamental of French cuisines through a wide range of recipes specially selected by Taylors Culinary Institute's instructors. With a unique combination of hands-on practices and Online experience, this intensive 6 days course provide a stimulating learning environment enabling participants to prepare Western-French dishes at home or professionally.

This program is designed for participants to explore the art of Chocolate & Confectioneries through a wide range of recipes & techniques that are specially selected by Taylors Culinary Institute's instructors. This program brings a unique combination of hands-on practical experience along with Online theoretical knowledge. This 6 day intensive course is suitable for the enthusiast who is interested to learn about chocolate making or even for participants who is interested to open up their own chocolate business.

This program is the continuation of Patisserie Series Basic for participants who wish to learn more advanced techniques and recipes on traditional European Bread and Pastries. In these 2 days session participants will be equipped with more knowledge and techniques selection for advanced desserts and pastries that can be prepared at home. 

Genashtim is proud to offer Systems Thinking Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

To succeed and thrive in today’s increasingly interconnected world, the ability to frame, manage, and solve complex problems has never been more essential. This program provides concrete systems thinking tools you can apply to analyze complex situations and foster a culture of organizational learning. You’ll be able to integrate systems thinking concepts, principles, and practices to improve existing processes, operations, and thinking patterns, ultimately developing a more three-dimensional mindset in both work and life.

Genashtim is proud to offer Strategic Human Resources Leadership Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

The role of today’s HR manager demands broad responsibilities that include organizational leadership and strategic thinking. As the profession evolves, HR departments are being called upon to make bigger-picture decisions and to execute well-defined HR strategies that align with larger organizational strategies.

As an HR manager, can you articulate your company’s business goals and strategy? Do you know how best to align your human resource tools and expertise—from recruitment, to talent management, to engagement—to support this strategy? Upon completion of this online certificate program, you should be able to speak and understand the language of your business leaders with ease.

This certificate consists of six two-week courses. This advanced HR management certificate program provides a broad organizational perspective, laying the foundation for you to identify, develop, and measure HR initiatives critical to your firm’s bottom-line success.

This program includes a year of free access to Symposiums! These events feature a week of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing diversity and inclusion topics, including equity, unconscious bias, psychological safety, inclusive leadership, and cross-cultural conversations. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

Genashtim is proud to offer Real Estate Property Management Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

This program provides you with the knowledge and skills you need to fully understand the integral components of the real estate business. By exploring a potential asset from the perspective of the owner as well as the property manager, you will acquire a robust skill set pertaining to the development process, project planning, and project implementation. You will begin by looking at the distinctions among different types of property maintenance issues and how to best address them in order to reduce expenses and environmental impact. Next, you will examine the role of the asset manager along with best practices for developing an asset management strategy based on the type of asset and the owner’s objectives. Using market analysis, you will acquire the skills to determine a leasing strategy to optimize revenue. The coursework will equip you with the tools you need to address property management issues including labor, code, financial management, and renovations, as well as the opportunity to explore some of the common issues and solutions associated with building systems. At the conclusion of the program, you will determine a comprehensive sustainability strategy for a property and identify the necessary steps to align it with day-to-day operations.

Genashtim is proud to offer Leadership Agility Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

In today’s volatile, uncertain, complex, and ambiguous (VUCA) world, leaders must adapt and rise to the challenges created by ever-changing circumstances. In this certificate program, you will develop the internal strengths and strategic skills needed to lead with agility. You will also work to improve your ability to influence both within your organization and externally to accomplish your vision. By the end of this series, you will have gained a new level of confidence to better impact your team and organization.

Genashtim is proud to offer Hospitality Management Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

By taking this certificate program, you will learn how to improve in your role as hospitality manager by developing strategies that can be applied to your teams in the workplace. This program covers a wide range of content, from building a loyal guest base to finances to team building, giving you a set of skills needed to be successful in a management role. Knowing how to handle multiple facets of the hospitality industry will help you manage your organization to its fullest potential as well.

Whether you are a manager currently, positioning yourself for a management position, or have recently been promoted, make your mark today by learning from experts in the School of Hotel Administration at Cornell University, one of the world’s most prestigious hospitality schools. You can finish all of the courses in this program and earn your certificate in as little as three months, spending about three to five hours per week.

This program includes a year of free access to Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the Hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

In every business sector, the ability to communicate coherently is a must-have skill. Effective business writing will help you get the results you want when dealing with co-workers or clients and earn respect from your peers. Unlike many business writing courses, this is an outcomes-based course. Participants get hands-on practice using the writing platform corrector, followed by online and offline coaching sessions to evaluate their skills in writing. The course will be divided into two parts: in the first part the learners will learn the theory and guidelines of business writing, and in the second part they will get to apply the information they learned in their writing. 

Genashtim is proud to offer Digital Marketing Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

This digital marketing certificate program begins with an overview of the digital marketing landscape, preparing you to implement a series of proven frameworks within your organization. The program then takes a detailed look at opportunities and strategies associated with leading channels and platforms including digital, mobile and emerging technologies. You will be guided, step by step, in assessing customer needs and marketing objectives and in creating your own digital marketing plans for both paid and owned media. By the end of this program, you’ll pull your digital marketing ideas together into a single, integrated plan based on your organizational priorities and resources.

The courses in this certificate program are required to be completed in the order that they appear.

Genashtim is proud to offer Data Analytics Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

Data analytics is among today’s fastest-growing and highest-paid professions as organizations increasingly rely on data to drive strategic business decisions.

Whether you are gathering data or analyzing it to make recommendations, this certificate is designed to provide functional literacy in critical business analytics. The courses are accessible to learners with fundamental statistical background, yet also structured to provide benefit to analysts who interface directly with raw data. You’ll learn statistical and scientific methods for data analysis through hands-on exercises and video instruction from Cornell University faculty expert Chris Anderson, preparing you to make sound, evidence-based decisions that drive business performance in any function.

Students with familiarity in statistics and excel will be most successful in this program.

The courses in this certificate program are required to be completed in the order that they appear.

While being intelligent and passionate often results in work effectiveness and efficiency, that does not guarantee you to make a thoughtful and critical decision or solve a problem systematically. In times of crisis such as a pandemic or global recession, it is crucial that intense emotions and impulses do not cloud over critical thinking in the workplace.

Professionals should apply critical thinking in all aspects of workplace operations, to avoid any kind of costly and recurring mistakes. From recruitment to marketing to finance, all the organizational departments must emphasize practicing critical thinking for undertaking any workplace decisions. Critical thinkers bring creative solutions to the table to solve business problems. If you are able to objectively evaluate information to make informed decisions while facing disruptions, you will have a much better chance to impress an employer.

This course equips learners with problem-solving skills by developing the 5 core critical skills identified as pertinent to critical thinking by the Singaporean Government: Creative Thinking, Decision Making, Problem Solving, Sense-Making, and Transdisciplinary Thinking.

Genashtim is proud to offer Business Management Essentials Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

Mastering the fundamentals of business management is critical to success in any industry, whether you work in a large organization or run your own small business. No matter the size of your budget or staff, you need to manage your money well, market your product effectively, and make sure the right people are motivated and supported to help achieve your goals. Perhaps most importantly, you need to be able to adapt based on new information and ever-changing market conditions.

The courses in this program are designed to give you a broad view of the key functions at the heart of any organization so you can make better decisions and accelerate your growth as a leader. You’ll come away with a strong foundational understanding of business that you can apply to your work, whether you’re starting your career, changing your current career, or even creating a new career.

Genashtim is proud to offer Blockchain Essentials Certificate for executives in collaboration with eCornell, Cornell University’s online learning platform. 

All eCornell programs are online training.

Blockchain has recently become synonymous with cryptocurrency, but its applications go far beyond financial transactions. Companies in every industry are just now beginning to understand how to apply blockchain-based solutions to solve business problems. In this certificate series, you will delve into the world of blockchain technology and its cryptographic underpinnings to demystify the technology and the promise it holds for business. Learning from world-renowned blockchain experts from Cornell Tech, you will begin by studying how cryptocurrencies like Bitcoin make use of the blockchain to facilitate peer-to-peer digital transactions. Then, with a solid understanding of the mechanics of the Bitcoin blockchain protocol, you will discover the problems blockchain technologies aim to solve and determine how they can support your business goals. Ultimately, you will walk away with a proposal for an application of blockchain technology in your organization.

The courses in this certificate program are required to be completed in the order that they appear.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

The course is designed to equip participants with pastry skills on producing gateaux and entremet. It covers various kinds of baked cakes and chilled cakes. The program covers the practical handling of pastry production along with the Costing & Operation Management on how to startup and to manage a pastry shop. This 6 week weekend class is suitable for bread enthusiasts or participants who wish to start up a business in the food and beverage industry.

The program is designed to equip participants with various bakery skills for bread making and laminated dough. It covers 3 key main areas for participants who wish to work or open up a bakery which are Artisan Breads, Laminated Doughs, and Asian bread. The program covers the practical handling of bread production along with the Costing & Operation Management on how to startup and manage a bakery. This 6 week weekend class is suitable for bread enthusiasts or participants who wish to start up a business in the food and beverage industry. 

Coming Soon

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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Customer service remains a fundamental factor for business success and profitability; focusing on customer interaction and expectation. Exceeding customers’ expectations involves company-wide change that needs constant reinforcement and effort. 

Participants will learn how to apply principles that help in improving services and quality. Participants will gain insight into justifying customer service and its importance within the industry. It also helps participants build their interactive and communication skills. 

This 1-Day course will provide a basic understanding of accounting as an information system, with an introduction to bookkeeping, preparation, analysis, and interpretation of financial statements - Understand the relationship between business activities and the economic environment - Identify the users of accounting information and their needs and identify the double-entry system of recording and preparation of financial statements. 

The course will cover the following: 

• Overview of financial statements
• Unveiling the mystery of financial statements 
• Thorough understanding of financial statements 
• Overall financial analysis using the Du Pont chart 
• Meaning and importance of Economic Value Added (EVA) 
• Investment Analysis 
• Avoiding the pitfalls and understanding the limitation of financial analysis 

COACH MANAGERS 

A COLORED BRAIN LEADERSHIP TEAM - MATRIX coaching workshop teaches leaders how to build meaningful connections with co-workers that create exponential impact. When this happens, employees are more productive and engaged. And their organizations excel.

This is far more than a powerful leadership training program. It delivers exceptional ROI across the enterprise.

The Colored Brain™ Leadership approach is an adaptive leadership style. It is an amalgamated strategy. It encourages leaders to take stock of their team members, weigh the many variables of behavioral science in their workplace and synergize the leadership style that best fits their goals and the strategic organizational planning.

USING ONLY ONE LEADERSHIP STYLE DOESN'T CREATE MEANINGFUL CONNECTIONS

Research shows that employees need different levels of direction and support depending on their level of competence and commitment. But most managers use only one leadership style, and the results are costly: turnover, disengagement, diminished productivity, missed opportunities, and more.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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This is a course that will coach you specifically on how to communicate effectively, using the right keywords to help to boost your confidence to speak with anyone. The aim of the course is to give participants a good general knowledge and understanding of the use of English at work, in business, and for personal development. This program will introduce specific business communication skills such as:

• Conducting and contributing to meetings and negotiations
• Giving presentations
• Socialising (welcoming customers and making small talk)
• Communicating effectively on the telephone
• Corresponding effectively in business (emails, letters, and memos)
• Understanding inter-cultural differences

This course will help the trainees in studying Business English using Executive Coaching methods. 

The Program Introduces the role of Auditors and how Auditors' Report lends credence to the Financial Statements. The content is designed to help you become the enabler for learning how ratio analysis can help in the financial health-check of business. Topics offered in this program help assist to gain insight into the various common valuation approaches and methods used in valuing a business. 

The global business continues to face uncertainties from the impact of trade wars to COVID-19 pandemic to geopolitical conflicts and the massive increase in financial sanctions across the world. This will undoubtedly affect many export and emerging companies as revenues may stagnate while costs of operations rise because of a shortage of materials and fuel costs. Businesses are constantly reviewing their cost structures and business prospects. Efforts are being intensified for cost savings and seeking new revenues. Managers and their executives will also need to help their employers look for opportunities to save costs if possible new revenues.

This program on business costing and savings activities empowers these employees so that they can help their organizations beyond daily work duties. Among the crucial aspects to be learned is identifying opportunities for cost improvement, and the actions that can be taken to capitalize on such opportunities.

The current global economic environment is turbulent with the lingering effects of the pandemic and the ongoing Russia- Ukraine war. The rising cost of food and fuel prices worldwide are impacting consumer demand and industrial production. The currency crisis and uncertainties of trade sanctions are adding more anxiety to business executives in many places. Top priority concerns for the coming year 2023 are surviving in a cash flow crisis arising from falling sales, delayed customer payments, bad debts, and the rising cost of operations wiping out any already thinning profit margins.

Cash flow is even more crucial for healthy business operations and avoiding financial stress. Managing the cash flow is the primary responsibility of the CFO — Chief Financial Officer. However, business decisions are taken and executed by all managers and the CEO. The CFO does not run the sales team, and manage the factory operations nor their costs. Managing the cash flow is a companywide issue involving the understanding and support of the managers and the management team.

Poor understanding and bad business decisions cannot be cured by the CFO. Therefore members of the management team, need to be clear on what drives the cash flow condition and work in cooperation with the CFO and the CFO team, not independent of them.

This program is a one-day event, to help these managers and their teams, understand the cash flow and credit control situation of the business. This is a part of the series on FINANCIAL INTELLIGENCE, by Finet Associates, to empower managers and their staff, with the capacity to understand cash flow, with essential skills to undertake actions for better quality business, lower credit risk, and secure healthy cash flow for uncertain times ahead

Financial intelligence is the individual's ability to understand actions, decisions, and events that link to the outcome of the business organisation. This includes the ability to recognize the financial impact or actions and value of things that occur daily at the factory, shop floor or corporate offices. This creates financial sensitivity and initiate business acumen in the process. It also facilitates financial communication among department managers and project  executives who will have to control expenditure, cut  wastage and increase output. Financial intelligence is not about accounting knowledge – it is being intelligent about financial numbers, especially money matters relating to personal investment or company results.

Many employees do understand the present challenges of their employers and many would be glad to contribute more than just their daily tasks and roles. However, most are not " financially conscious’to be able to see opportunities and give ideas or useful suggestions. Corporations now need to engage all of their employees, more than ever, to be cost-efficient and  financially conscious about their work, activities and how they can contribute to their employers, such as cost savings, or looking for revenue opportunities.

It is time to empower them so that they can add value to the employer organisation. Let us empower them with financial intelligence – so that they can also add value besides doing their jobs. But for the individual, financial intelligence is a crucial element for career growth and personal investment - it cannot be outsourced.

The effects of the COVID-19 pandemic are still lingering with new, and yet to be discovered, variants ravaging parts of the world, even in Singapore and beyond. While this is continuing, the Russian-Ukrainian war is adding more uncertainties to the global economy with inflationary hikes in food and fuel prices, which are spilling over to other consumer and non-consumer products. Parts of Africa and Asia are bracing for bad times ahead in 2023. Other things in the daily news headlines in all media include ongoing trade wars, the US dollar crisis, and serious financial problems of global banks such as Credit Suisse, Deutsche Bank, and Wells Fargo US. Big banks like HSBC and Citi are restructuring their assets and operations worldwide to stay ahead. Businesses are under pressure from falling consumer spending, rising costs of operations, and a tighter credit squeeze in some places.

During times of economic growth, bank management focuses on building assets and market share, with less attention to problem loans, because new revenues can more than offset the higher risk. In the times we are observing now, it appears only prudent to review credit risk management strategy as economies slow amidst uncertainties, and taking active steps is urgent to reduce negative consequences. Preparing for bad loans and managing them is not an option. It is a priority, and it should not wait.

The Emerging Leadership Program is a 3-day intensive program designed to help individuals develop the skills and knowledge necessary to transition from a manager to a people leader. Through this program, participants will learn how to effectively lead themselves, their teams, and their organizations through change and challenges. The program offers a variety of learning methods, including interactive discussion, experiential learning (gamification), case studies, and leadership assessment. 

This program is certified under the Institute of Leadership and Management United Kingdom, and at the end of the program, successful participants are awarded the Assured Certificate in Leadership and People Management. Overall, the Emerging Leadership Program is an invaluable opportunity for individuals looking to take their leadership skills to the next level and make a lasting impact in their careers and organizations.

Many businesses fail to scale their business operations efficiently despite investing a significant sum in great talent and digital technology. The Power of Business Processes is a systematic methodology that focuses on creating efficient and scalable business processes which help businesses to: 

• Save cost by maximizing productivity
• Train an internal process improvement team
• Deliver consistent operational performance without reliance on the presence of key experienced staff
• Retain knowledge and know-how of the operational tasks within an organization
• Manage expectations and workload for staff who are working remotely/ working-from-home
• Document and map out the existing and to-be process flow prior to pursuing further digital transformation or automation initiatives
• Minimize non-compliance issues during the audit period

Lean Six Sigma is a methodology for organizational culture change. It is a process improvement approach for eliminating inefficiencies and improving work processes by identifying the defects & root causes. 

Lean Six Sigma is the smart combination of the Lean methodology focused on removing waste and optimizing flow, while the Six Sigma method seeks to identify and remove causing issues. It is a proven methodology that benefited many large corporations globally. Lean Six Sigma has also been successfully implemented beyond production in functions such as Human Resources, Procurement, Supply Chain and Finance.

Stop Acting Like A Seller and Start Thinking Like A Buyer!

How do you differentiate yourself from your competitors? How do you get potential customers to pay attention to what you are selling? How do you persuade them? How do you get them to trust you? How do you manage objections and do closing? How do you negotiate?

Increased competition, expanded customer choices, highly informed customers through information technology and a tough economy, have changed the way we do business forever. 

What is Benefit-Centric Selling? It means, matching your product benefits to the needs of the customer, which means, helping your customers find value & solutions to their buying problem! When you do this way, you sell the way customers want you to buy!

For all these to happen, you need to Stop Acting Like A Seller and Start Thinking Like A Buyer!

This 2-day powerful program is designed to equip the Sales Professionals with the step-by-step knowledge, skills and tools of Benefit-Centric Selling to demonstrate value to their potential customers and enhance their selling skills!

So, what is Creative Thinking and why is it so critical to today’s Managers? Creative Thinking simply means, the ability to come up with new and unique ideas or solutions! Today, more than ever, Managers are expected devise new and creative ways to improve service, quality, processes, systems, culture, performance and results! 

The performance of a Manager is directly tied to his/her ability to use an arsenal of Thinking Tools and the absolute maturity to ask the Right Question that come with those types of thinking. The ability to think and lead at a higher level is what separates real leaders from accidental ones. This is why Creative Thinking is so crucial to today’s Managers. The ability to think and develop creative ideas or solutions also paves way for promotion and job success.

This 2-day Self-empowerment program equips the Managers with knowledge, skills and tools of an arsenal of Creative Thinking Tools to improve their leadership capabilities in generating creative ideas and solutions.

What makes a Leader, Manager, Supervisor or Non-Exec effective & successful? What makes them ineffective?

Anything and everything we do is governed by our routine which in turn, translates into our behaviours and finally, results. We cannot manage the outcome of the results before Re-Engineering the internal factors that governs the results. We must address the source which are, Self-Awareness and Paradigms.

Hence, Inner Transformation is needed for true change to happen and for success to take place. Before Leaders can lead people effectively, they must first lead themselves effectively. Which is why they must first master the fundamentals of developing and expanding self-awareness, making a paradigm-shift and creating inside-out change that is lasting and leads to consistent effectiveness & continuous success! 

This program presents an “inside-out roadmap" or consistent set of actions that will result in personal & Professional effectiveness through time-tested tools that would lead to lasting transformation and consistent effectiveness.

The purpose of this 2-day self-empowering program is to equip HODs, Managers & Mid-Level Management with proven, time-tested, universal principles and tools to achieve Professional effectiveness & success, through Inner Transformation.

The greatest difference between a successful company and a poor one is the pedigree of the Leaders and quality of work culture. Leaders are directly responsible for culture-creation! Therefore, they will require leadership and management knowledge and skills to lead, direct, manage, inspire and drive their workforce to achieve the organization's vision and mission. It is only by improving overall leadership effectiveness, can Leaders deliver results through people!

This 2-day self-improvement program equips the Managers with the skills and tools to improve their leadership effectiveness and lead successfully!

Every business organization needs financing to initiate its business and continues its growth and success. Some organizations use more capital funds of its shareholders, others work with the banks and lending institutions. Large organizations need capital and loans, and so do the thousands of small and medium-sized businesses across the country or economic region. However, loans and borrowings from banks require formal approaches, appropriate legal documentation and organized information and perhaps negotiation ability to get the best terms for business borrowings. Occasionally, the loan facilities provided may not be suitable or practical for the business. Even then sometimes, loan disbursement can be delayed for a variety of reasons. The SME businessman often has a myriad problems from making a loan request, to getting the best terms and conditions and through to delay release of loan funds, after the loan has been approved. This is despite the security and guarantees provided as demanded by the bank.

This programme is jointly offered by Finet Associates and the Australia New Zealand Institute NSW and is the first part of a series to business advisors and executives to assist their clients or employers to build and manage their banker relationships, and the process of securing business financing from commercial banks.

Accredited Course Facilitators - All current training facilitators possess ample financial and business qualifications as well as training experiences with various organizations such as JP Morgan, HSBC, Hong Leong Bank, UOB, and the Asian Banking School andthe Institute of Singapore Chartered Accountants.

NLP (Neuro-Linguistic Programming) has been the talk of the town for decades. One could only reap the benefits of its vast application in different life contexts, including success in sales. 

This course provides an overview of NLP which serves as a foundation for communication and reasons for behaviour portrayed by salespersons in the insurance or property industries. It serves as an awareness of their Limiting Decisions and Negative Emotions, preparing them for the success of the right sales process using NLP.

This in turn leads them to successful achievement of goals set.

This 2 days Training program covers the skills required to lead procurement and inventory teams to world class performance by running organizations leaner, effectively and efficiently. The pressure to reduce costs, while maintaining customer service levels is essential in both procurement and inventory management. 

Adopting sound procurement and inventory management principles will lead to better return on investment, improved quality, lower costs, and reduced working capital.

In an Environment characterized by many unknowns, procurement professionals must assist general management by providing purchasing expertise for strategic decisions as it plays an important role in the profitability and success of the business. 

The Objective of this program is to highlight to procurement/purchasing personnel the various methods and techniques to achieve savings. Participants will be exposed to the basic principles of purchasing, sourcing and evaluation of vendors, quality control and negotiate better to achieve cost savings.  Understanding the impact of Inventories on purchasing decisions. 

This program will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers. It also includes how to drive Sustainable Procurement for important and strategic supplier relationships.

Listening to a podcast from Oprah Winfrey created this journey. I remember hearing, 'is your job your life's purpose'? I lived with this question for over 20 years! And it came to me 1 morning.

The Jiwa series. 

I watched/been to many talks, listen to presentations, observed people, and tried to understand the 'language' of delivery. Personally to me, I always found something missing. I could see hard work put in, practiced, rehearsed, memorized, scripted, I've done this before delivery from a lot of people. Don't get me wrong, they were good at their work. However, I was not contented because, at the same time, I had this fuel burning for more. I decided to put my 23 years of work into something, and I was ready to be a part of a larger journey. I looked into myself, what was I good at? What are my skills? What is my craft?

The answer came to me. Its the words you don't use, its the look you give, its the time in between, its the body language, its the tone( what are you really saying) its the way you tell the story, its the way you uplift and its the way you command the room!

I found my special ingredients. 

With the work you have already done + my special ingredients you will discover your presentations come from a focused place. The Jiwa series makes you an inspiring communicator. 

Business acumen refers to the ability to understand and interpret business situations, make informed decisions, and take appropriate action to achieve business goals. It involves a combination of knowledge, skills, and experience in various aspects of business, including finance, marketing, sales, operations, and strategy.

This program is designed to provide the participants with an understanding of how to leverage their skills, knowledge and mindset to create great business results. The participants will have an awareness of the various factors that play a role in an organisation, and how to bring them all together in the daily operations.

Someone with strong business acumen can quickly analyze and interpret financial statements, market trends, and industry data to identify opportunities and make strategic decisions. They are able to anticipate the potential impact of business decisions on the organization's overall performance and are skilled in managing risk and uncertainty.

Effective business acumen also involves the ability to communicate effectively with stakeholders, negotiate deals, build strong relationships with customers and partners, and inspire and motivate teams to achieve results. In today's fast-paced and complex business environment, business acumen is an essential skill for anyone aspiring to lead or succeed in a business role.

This program is an experiential program that uses games and simulations to ensure high energy and retention in participants.

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True sustainable transformation of an organizational culture starts with Mindful leadership: how can leaders inspire innovation, motivation, positive change, and unity in those they lead? For this, two ingredients are essential: Emotional intelligence and Mindfulness. 

This training offers pedagogical instruction in both and does so through practical exercises and solutions based on the four foundations of emotional intelligence and how they integrate into the “four I’s” of transformational-based Mindful leadership (influence, inspiration, intellect, individuation).

Through this 2/3-day training participants experience first-hand the building blocks of emotional intelligence (day 1&2) in order to understand themselves so as to better lead themselves and others. Once they become self-aware of their own leadership traits and how they influence their leadership style, they can better understand how to manage and lead others in an emotionally intelligent way. From there they learn how to integrate this newfound emotional intelligence into a transformative leadership style (day 2/3); this will be practiced through both team building and bonding. In doing so, participants learn the essential qualities for optimal team management in order to create new working cultures of innovation and positive impact. Ultimately, this 2/3-day training journey goes from individual (self), to relational (other), to collective (team), to get the best results for the participant leaders. 

The Mindworks Program is a 2-day In-person workshop that is designed to help participants effectively overcome feelings of BEING LOST, GIVING UP, FEAR, LOW SELF-CONFIDENCE, LOW SELF-BELIEF, OVERTHINKING, DIFFICULTY IN SAYING 'NO', PEOPLE-PLEASING, and RESCUING OTHERS using proven scientific methods. It also helps participants acquire a sustainable model of success that empowers them to enhance their SELF-BELIEF, ACHIEVE CAREER ADVANCEMENTS such as PROMOTIONS, and SURPASS SALES TARGETS, CULTIVATE BETTER HEALTH, FOSTER STRONGER RELATIONSHIPS BOTH PERSONALLY AND PROFESSIONALLY, NURTURE CREATIVITY, ELIMINATE STRESS and DEVELOP RESILIENCE.

The Master of Law Enforcement ODL programme is ideal for law enforcement professionals in command positions, mid-career professionals advancing to leadership roles, as well as late career professionals looking to expand their second career opportunities. It can help accelerate your career as a forensic investigator, private detective, loss prevention agent, detective sergeant, financial investigator or a business professional who needs to understand enforcement on a more specialised scope.

The Saito Advantage

In today's challenging business landscape, food and beverage profit margins face constant pressure due to rising costs and intensified competition. To ensure the financial viability of food and beverage operations, it is crucial to effectively manage costs and maximize income.

In this program, you will discover the comprehensive range of factors that impact the bottom line of food and beverage operations and gain the knowledge needed to navigate the complex environment of F&B and make informed decisions that drive profitability. Learn the intricacies of F&B cost control, from payroll and operating supplies to employee labor costs and overhead expenses. Master proven techniques for optimizing purchasing, inventory management, menu engineering, and pricing strategies. 

Explore how to effectively manage overhead departmental expenses such as utility bills, taxes, insurance, rent, and marketing expenditures. By understanding the broader financial implications and implementing efficient cost-control measures, you can safeguard the financial health of your food and beverage operation.

Whether you are a restaurant owner, manager, or aspiring professional in the hospitality industry, this program offers invaluable insights and practical tools to manage food and beverage costs effectively and secure a competitive edge in the dynamic world of Food & Beverage.

Upselling is a powerful sales technique that goes beyond simply selling a product or service. It is about presenting options to your customers that they may not have considered before, enticing them to explore more profitable alternatives within the same category and style. By effectively implementing upselling techniques, you can significantly boost your revenue and enhance customer satisfaction.

In this program, we will delve into the various tactics and approaches that can help you master the art of upselling. From understanding customer needs and preferences to effectively communicating the value of higher-priced options, we will provide you with a comprehensive toolkit to maximize your sales potential.

Whether you are a seasoned sales professional or new to the world of upselling, this program offers valuable insights and practical tips to elevate your performance. So, get ready to discover innovative strategies and proven methods that will empower you to achieve outstanding results in the art of upselling.

Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or exploring ourselves from within can learn it. This training takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

This program focuses on several high-impact drivers to maximize revenue, availability control, pricing and distribution channel management, overbooking, and group management. This will enhance the impact of yield to the hotel revenue centers such as F&B, Banquet, and Rooms as well as the recreation facilities. This program will also explore the new marketing approach to managing revenue. 

Selling the Right Product to the Right Customer at the Right Price with the Right Length of Stay Using the Right Channels.  In doing so, discover revenue management has evolved with the emergence of digital marketing internet savvy market to identify and capture market share to ultimately yield higher revenue and profit growth.   

The success of Revenue Management practices to capture demand, maximize revenue and optimize profitability requires an entire team effort and staying relevant to current and future market conditions. The revenue manager is it has key drivers, support, and feedback and the implementation and execution are carried out by key leaders like general managers, sales & marketing and operations.  It is crucial everyone understands and embraces a revenue culture.

In this training workshop, learn how revenue management can be so effective and practical and how it has evolved with digital marketing and today’s internet-savvy travelers.  When put into daily practice, it can easily grow incremental revenue and yield higher profitability.  At the same time constantly build and develop a revenue-centric culture that is cascaded down to all levels of staff. Participants will gain in-depth knowledge of the fundamentals of revenue management, and understand what it takes to make effective strategic decisions, and how to execute them effectively.   

During the training workshop, discover if your present organizational structure, systems, flow and processes have what it takes to optimize revenue, short-term and long-term. At the same time, discover hidden demand and new opportunities that go beyond your current practices that can lead to optimal financial results and higher returns on investments.  Each training workshop is always further tailored to your specific objectives, in structure, existing systems and available resources at hand so that immediate results can be achieved.

WHO SHOULD ATTEND

Experience the unparalleled excellence of training, exclusively brought to you by a distinguished 7 Star Diamond Butler! At The Butlers Touch, we take pride in our expertise and unwavering commitment to tailoring training experiences that elevate service quality to unparalleled heights, all meticulously crafted to meet the unique needs of our esteemed clients.

Our reputation as a premier provider of Skills Training Programs in the hospitality industry and corporate sector is built upon a foundation of precision, dedication, and a passion for excellence. With a keen understanding of the demands of the modern service industry, we equip our participants with the knowledge, skills, and finesse required to deliver exceptional service experiences.

Whether you are an aspiring hospitality professional looking to hone your craft or a forward-thinking corporation seeking to enhance your team's service capabilities, The Butlers Touch is your gateway to excellence. Our training programs are designed to empower individuals and organizations with the tools and insights needed to thrive in the ever-evolving world of service.

View our 7 premium training programs and inquire to discover firsthand the artistry and precision that a 7 Star Diamond Butler can impart. Elevate your service standards, exceed client expectations, and embark on a path to unparalleled success with The Butlers Touch. Your pursuit of excellence starts here.

This course will provide participants with the knowledge, skills, and competencies required to develop and execute strategic revenue management processes in hospitality organizations. Participants will learn how to integrate multiple data sources and analyze them to improve hotel performance through price optimization, demand forecasting, availability control, and inventory allocation.

Who Should Attend?

Front Office Manager, Revenue Manager, Sales and Marketing Manager, Operation Manager.

Linen is the housekeeping department’s second-largest expense. Linen is expensive to replace, and if it is well maintained, correctly laundered, and properly stored, its life can be extended. Soiled, worn, or creased linen leaves a bad impression of the cleaning standards in the hotel. Guest dissatisfied by this may be lost forever. Efficient linen and laundry management ensures that large volumes of soiled linen are washed and treated to look neat, smell fresh, and feel Crips and that they are disbursed at the right time and to the right place. Linen may be cleaned either on or off the hotel premises. Hotels whose laundry output is sufficiently high, and which have adequate space available opt for on-premises laundry (OPL).  

You have a management role but a limited understanding of the financial implications of your day-to-day decisions. If you are competent in understanding and managing the financial aspects of business, you will be far more effective in your job and add a new and essential dimension to your decision-making. This program will help the non-financial managers to appreciate the likely financial effects of proposed changes or variable levels of performance, enhancing their decision-making and bringing value to the organization through better insight into the bottom line. You will learn technical terms and what they mean, as well as gain practical insight into how financial principles apply to business.

Who Should Attend?

This training has been exclusively designed for the benefit of all staff from audit, sales, account, banquet, food & beverage, and finance employees who wish to enhance their knowledge and skills in finance.

The aim of this course is to introduce Facility Management (Operation & Maintenance); why, and what are they. It covers areas of building engineering systems from water supply, plumbing, building drainage, active fire services, and ventilation systems to more complex systems for air-conditioning. It will emphasize the relative merits of different systems and explain the context of current regulatory and professional practice related both to design and maintenance.

Who Should Attend?

• Property Manager / Facility Manager
• Maintenance / Operation Manager
• Building Supervisor & Technician

This module describes the housekeeping function in hotel operations. It identifies effective workflow systems and describes important elements in the housekeeping function. 

Who Should Attend?

This program Is designed for industry personnel who have experience in a hotel housekeeping department and at least holds a supervisory position

This two-day training program aims to enhance the excellence of food and beverage service in the hotel by providing staff with the necessary skills and knowledge. Through a combination of theoretical sessions, interactive activities, and role-plays, participants will gain practical experience and improve their ability to meet and exceed guest expectations.

The objective of the "Enhancing Excellence in Food and Beverage Service" training is to equip hotel food and beverage staff with the necessary skills, and mindset to consistently deliver exceptional service to guests whist having the knowledge to manage cost and perform up-selling techniques to increase sales. 

This two-day training outline covers essential topics related to the front desk, focusing on enhancing guest experiences through interaction and with utmost professionalism, efficient service delivery, and continuous improvement. 

Each session includes interactive elements, practical exercises, and opportunities for participant engagement to maximize learning outcomes. Additional topics such as technology integration and role-playing exercises add depth and relevance to this customized training program.

The "Mastering Hospitality Excellence: Elevate Your Service Skills" course is a dynamic and comprehensive 2-day program designed to empower food & beverage professionals with advanced skills in suggestive selling, up-selling, and customer service. This course goes beyond traditional training by integrating practical techniques, industry insights, and real-world scenarios to create a paradigm shift in how participants approach service delivery. 

Course Objectives: 

1.     Suggestive Selling and Up-Selling Mastery: 

·       Equip participants with advanced techniques for suggestive selling in F&B. 

·       Develop up-selling skills to recommend higher-value menu options. 

·       Foster collaboration between front-of-house and kitchen staff for effective execution. 

2.     Building a Customer-Centric Ecosystem: 

·       Understand the Customer Service-Profit Chain and its impact on business success. 

·       Learn strategies for managing guest expectations and exceeding them. 

·       Develop skills in handling difficult guests with grace and empathy. 

3.     Maintaining and Elevating Service Standards: 

·       Define and establish service standards for both front-of-house and back-of-house. 

·       Implement continuous improvement strategies to maintain excellence. 

·       Create audit and feedback mechanisms for consistent service quality. 

4.     Effective Communication in a Hospitality Setting: 

·       Develop strong communication skills within the team. 

·       Bridge the communication gap between front-of-house and kitchen staff. 

·       Enhance overall communication effectiveness in a hospitality environment. 

Methodology:

·       Interactive Sessions: Engaging discussions, role-playing exercises, and group activities to reinforce theoretical concepts. 

·       Case Studies: Real-world examples and case studies from the hospitality industry for practical application of skills. 

·       Workshops: Hands-on workshops for menu engineering, crafting compelling narratives, and communication role-play. 

·       Expert Insights: Guest speakers and industry experts sharing insights and best practices. 

·       Networking Opportunities: Facilitated opportunities for participants to connect, share experiences, and learn from each other. 

·       Action Planning: Practical application of learnings through individual and team action planning for immediate implementation. 

Target Audience: This course is ideal for: 

·       Front-of-house staff, including servers, hosts, and managers. 

·       Back-of-house staff, including chefs, cooks, and kitchen managers. 

·       F&B professionals seeking to enhance their skills in suggestive selling, up-selling, and customer service. 

·       Individuals and teams aiming to create a customer-centric culture and improve overall service standards in their establishments.