This 1-Day course will provide a basic understanding of accounting as an information system, with an introduction to bookkeeping, preparation, analysis, and interpretation of financial statements - Understand the relationship between business activities and the economic environment - Identify the users of accounting information and their needs and identify the double-entry system of recording and preparation of financial statements.  The course will cover the following:  Overview of financial statements Unveiling the mystery of financial statements  Thorough understanding of financial statements  Overall financial analysis using the Du Pont chart  Meaning and importance of Economic Value Added (EVA)  Investment Analysis  Avoiding the pitfalls and understanding the limitation of financial analysis 

Studies have shown that 82% of office jobs require Microsoft Excel skills. MS Excel can also increase your earnings potential by 12% (Inc. & Technologies, 2017).  This course taps into MS Excel's productivity feature in the areas of data formatting, data analysis, data visualization and data protection.  To achieve optimum teaching and learning in a hands-on course, the course is conducted using demos and examples by the trainer and then working through tutorials and presentations in teams and as an individual.  The 2-day course will cover: Data Formatting (Links, formulas and pick lists) Data Visualisation (Charts, Conditional Formatting) Data Analysis (Pivot tables, What-If Analysis, Goal Seek) Data Protection (Data Validation and Protected Sheets & Files) Time-saving tips and tricks

The course would be conducted through a blend of lectures, group discussions, personalized feedback and interactive workshop activities. Participants would also be given exemplary emails and reports, as well as intensive practical exercises throughout the course. This hands-on two-day course will guide participants on how to write in a way that informs, persuades, and influences decision-makers in a professional and affirmative way. Using writing, analyzing and editing activities, participants will learn to prepare reader-oriented documents that communicate clearly and effectively.

Team members take their cue from the team leader. Leaders lead by example. They demonstrate an openness and willingness to continuously learn how to be effective and dynamic in the work of leadership.  Dynamic leaders are highly self-aware and can lead and manage themselves towards their goals. Importantly, they can translate this self-awareness, and self-leadership into helping their team members in turn to increase their own self-awareness, and leadership knowledge.  This 2-Day course heightens the awareness of how leaders think, speak and behave. They will experience a greater sense of their efficacy to lead effectively. 

The methodology of this course would rely on four main steps: Analysis of each participant at a macro level; Division of the participants into smaller groups to further investigate the key thoughts, observations, emotions, and actions of each participant at a micro-level; Presentation of the results by each group; Finally a brainstorm session on the major challenges and issues. The following would be conducted through a blend of lectures, group discussions, and interactive workshop activities. It is especially suitable for administrative executives and managers who would like to enhance their negotiation skills and improve the way they approach difficult conversations.

Customer service remains a fundamental factor for business success and profitability; focusing on customer interaction and expectation. Exceeding customers’ expectations involves company-wide change that needs constant reinforcement and effort.  Participants will learn how to apply principles that help in improving services and quality. Participants will gain insight into justifying customer service and its importance within the industry. It also helps participants build their interactive and communication skills.  This 2-Days course is designed for employees who want to build skills and improve their ability to interact with customers, clients, patients, and co-workers.

Engaged and self-motivated staff are critical in creating and bringing to life an organization’s vision, mission and values in a consistent manner. When staff is trained to apply coaching knowledge and skills on top of emotional intelligent knowledge and competencies, the building blocks of productivity and profitability are in place to take the organization to the next level of success. 

The most effective sellers have mastered the art of creating a dynamic, high-impact sales presentation. They know how to present value, offer compelling insight, and most importantly, drive the meeting to its natural and logical conclusion - a signed contract. This course is about best practices on a presentation that lead to a great sale. You learn how to authentically connect with decision-makers, hold a prospect’s attention, build a powerful business case for the value provided by your solution in real-time, and move deals to a close. The 2-day course will cover the following: Identify the qualities and barriers to a great presentation Understand the needs and wants of your customer Go from Fear to Confidence with the TFA model Persuade Your Customer with a Stronger Presence Manage Challenges and Handle Questions professionally

Communication skills can make or break a person’s professional image. It directly influences how others view their work and performance as well as the potential for career progression and mobility. During this highly interactive course, get ready to become a “conscious communicator”. Participants will learn how to select and use the most appropriate words and emotional tone for every workplace interaction. They will gain insights into their own communication style and the styles of others while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. Who should attend? This course is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management. Methodology The methodology of this course would rely on four main steps: analysis of each participant at a macro level; division of the participants into smaller groups to further investigate the key thoughts, observations, emotions and actions of each participant at a micro-level; presentation of the results by each group; finally a brainstorm session on the major challenges and issues. The following would be conducted through a blend of lecture, group discussion, and interactive workshop activities.  

To be able to perform the roles of managers effectively, a thorough understanding of financial statements is imperative. Steering a company without an understanding of financial statements is like flying an airplane without the panel of instruments.   Invariably in almost every Management meeting, financial statements will be tabled and discussed. In the meeting, performance targets are set for the future and current performances are also evaluated quantitatively based on financial figures. Monthly performance is evaluated against targets set in the current period, cumulative year to date, previous years, and against competitors and industry norms. Tools of financial analysis are used to assess the health and sustainability of the business organization.    A thorough understanding of financial statements and their corresponding analysis will empower the managers to play an effective role in discharging their duties to the Company.  Methodology Lectures, discussions and case studies  Who should attend? General Managers, Operations Managers, Marketing & Sales Managers, Business Development Managers, Production Managers, Human Resources Managers   

Emotional Intelligence is for all. The earlier one learns EQ, the more accomplished one becomes in life. Emotional Intelligence for the Workplace will introduce, engage and immerse participants of all age demographics to become acquainted with the knowledge, skills and other abilities for increasing productivity by developing their personal and interpersonal skills for success in the workplace.