Enhancing Emotional Intelligence

Introduction

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends.

The skills of our emotional intelligence help us to understand ourselves and others better, make and deepen connections with others as individuals or groups. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the workplace.

You will understand what EQ is, why is it beneficial, and how you can enhance your current EQ knowledge and skills at the workplace office to ensure career success and better working relationships.

Outcome

At the end of this program, you will be able to:

- Understand EQ and its components
- Master the 5 pillars of Emotional Intelligence as advocated by Dr Daniel Goldman
- Discover why you do what you do by understanding your emotions better
- Manage perceptions and how it is important in EQ mastery
- Increase your enthusiasm, commitment, initiative, personal creativity and desire to achieve personal and organizational goals
- Break limiting patterns of behaviour and gain emotional mastery
- Foster better and more credible relationships with staff and others
- Be aware on how to help others increase their EQ and produce better outcomes
- Using EQ skill to promote responding, instead of reacting
- Learn the techniques of being assertive
- Manage confrontations, anger, and change proactively

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No Topic Topic Description
1 An Introduction to Emotional Intelligence (Dr. Daniel Goleman’s model)
  • What is Emotional Intelligence
  • Why EQ? The case for Emotional Intelligence
  • Importance of EQ / EI in working life
  • Components of Emotional Intelligence (EQ)
  • Video: EQ as per Daniel Golemen model
  • EISA EQ Assessment Test
2 Basic Principles Understanding Emotions (Self Awareness)
  • Knowing your own emotions and the affect they have on performance
  • Realizing Personal Strengths and Weakness
  • Emotions out of control (Emotional Hijacking)
  • Personal SWOT analysis; Video ‘Man in Hotel’
3 Self-Regulation: Going beyond Self Awareness
  • Realizing the importance of self-regulation
  • What is Self-Regulation
  • How to self-regulate in various situations
  • Techniques for Self-Regulation: NLP Reframing in Action
4 Personal Mastery - Know Thyself (Self-Motivation)
  • Self-Knowledge & Self-Management
  • EQ Analysis
  • Insight Applied
  • Reframing technique revisited
  • NLP Anchoring for Jump Start oneself
  • Measuring EQ – Assertiveness -Assessment
5 One-to-One: EQ at the Individual Level (Empathy and Managerial Communication & Building Rapport)
  • Using clear expression to inspire and drive your staff forward
  • Making connections – Listening vs Hearing
  • Building Rapport with others: Power of Body Language
  • Using Micro Expressions for enhanced relationship
  • Demonstrating empathy in managing others
  • Applying the Johari Window framework
  • Emphatic Listening: EQ in action for Leaders
  • Being aware of the development needs of others
  • Feedback Game: ‘You Got Talent!’
  • Micro Expression Game
6 Building Relationships- Handling Conflicts, Coaching and feedback situations (Being assertive)
  • Why relationships succeed or fail
  • Building and managing internal and external relationships
  • Being Assertive with anyone
  • Reacting vs Responding
  • Being assertive in situations
  • Role plays: Being assertive in various situations
  • IMHS Assertiveness Test
7 Emotional Intelligence for Social Awareness & Relationship Management
  • Encouraging and accepting new ideas, new approaches and new information – managing and profiting from variety and diversity
  • How to be more ‘sociable’
  • Introvert vs Extrovert
  • Turning negativity into positive power – profiting from optimism
  • Technique & role play: ‘Break the Pattern’
8 Emotional Intelligence in Work Groups and Teams Management with EQ - Applications on the Job
  • Promoting Teamwork and Team synergy within Department
  • Simulation: EQ at Work
  • Where do we go from here?
  • Managerial Personal Action Plan for EQ execution

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