Behavioural-Based Interviewing Skills

Behavioural-Based Interviewing Skills

Introduction

“We got in the wrong person!”, "I should've known better!", "This person is not qualified!"

Does this sound familiar? The reason being is using outdated traditional interviewing style. If your organization is going to excel, it needs the right people. Interviewing must be conducted strategically in mind. The purpose of Behaviour-Based Interviewing is to identify the right candidate for the right job – hence, make the interviewing process more effective. Traditional interviewing process leaves out the more important aspects of hiring – competency. This program will equip you in a step-by-step process, with the cutting-edge tools to manage the behavioural interviewing process more effectively and improve your selection decision.

This 2-day highly interactive & practical program is designed to equip the Managers with step-by-step process, practical skills and tools to conduct interviewing more effectively and improve their hiring quality.

Organization

Diya Training & Development Consultancy Sdn Bhd

Outcome

At the end of this program, participants will be able to:

- Learn the top 6 hiring mistakes and avoid them at all cost!
- Identify various types of interviews and their levels of effectiveness
- Distinguish between traditional and behavioural-based interviewing principles
- Identify key qualities a candidate must possess to succeed in a role
- Define and develop Behavioural Competencies for key positions and use them as blueprint during interviews
- Develop and use Behavioural-Based Questions to objectively assess a candidate's response and make better judgments
- Demonstrate the right body language and demeanour to project professionalism
- Use the 4 Stage Interview Structure to effectively time and space-out the interview process
- Use the 14 Red Flags Checklist to quickly identify unsuitable behaviours during interviews
- Prepare for and conduct structured interviews using the 5 Step Behavioural-Based Interviewing Model to improve selection
- Increase the success rate of hiring the right person for the right job

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No	Topic	Topic Description
1	Module 1 – Introduction to Behavioural-Based Interviewing	Group exercise – write 5-8 interview questions Conduct your interview using your current approach The top 6 hiring mistakes Managers make Group exercise - Calculate the cost of bad selection Behavioural-Based Interviewing (BBI) Types of interviews Examples of questions What is Behavioural-Based Interviewing? Traditional vs. BBI Interview examples What is competency? Competency model Must-have Vs. Need to have Group exercise and discussion – Identify key characteristics / qualities in a person Exercise - Interviewing self-assessment
2	Module 2 – The 5 Step Behavioural-Based Interviewing Model	The 5-Step Behavioural-Based Interviewing Model Step 1 – Define what you are looking for Gathering information Job descriptions, appraisals Step 2 – Identify job success factors Key job competency question Job competency tool Group exercise & presentation Step 3 – Developing Behavioural-Based Questions Examples of Behavioural-Based Interviewing Questions Group exercise & presentation Step 4 – Incorporate Behavioural Questions into C.A.R.L Worksheet C.A.R.L Interview Worksheet Group exercise & presentation Step 5 – Conduct the Interview & Evaluate the Candidate Rating sheet & rating sheet summary tools & examples Interview structure Candidate rating sheet 14 Red Flags Checklist Body language & listening skills Skill-Practice – Conducting your interview session Trainer’s Feedback

Topic

Topic Description

Module 1 – Introduction to Behavioural-Based Interviewing

Group exercise – write 5-8 interview questions

Conduct your interview using your current approach

The top 6 hiring mistakes Managers make

Group exercise - Calculate the cost of bad selection

Behavioural-Based Interviewing (BBI)

Types of interviews
Examples of questions
What is Behavioural-Based Interviewing?
Traditional vs. BBI
Interview examples
What is competency?
Competency model
Must-have Vs. Need to have
Group exercise and discussion – Identify key characteristics / qualities in a person
Exercise - Interviewing self-assessment

Module 2 – The 5 Step Behavioural-Based Interviewing Model

The 5-Step Behavioural-Based Interviewing Model

Step 1 – Define what you are looking for

Gathering information
Job descriptions, appraisals

Step 2 – Identify job success factors

Key job competency question
Job competency tool
Group exercise & presentation

Step 3 – Developing Behavioural-Based Questions

Examples of Behavioural-Based Interviewing Questions
Group exercise & presentation

Step 4 – Incorporate Behavioural Questions into C.A.R.L Worksheet

C.A.R.L Interview Worksheet
Group exercise & presentation

Step 5 – Conduct the Interview & Evaluate the Candidate

Rating sheet & rating sheet summary tools & examples
Interview structure
Candidate rating sheet
14 Red Flags Checklist
Body language & listening skills

Skill-Practice – Conducting your interview session

Trainer’s Feedback

Expert

Sunny Savinderjit Singh

Savinderjit Singh (or Sunny as he is commonly known as) is a professional with 27 years of LEADERSHIP experience from 4 industries, including 15 years as a professional CONSULTANT TRAINER in the training and consulting business. Sunny brings a wealth of working experience at both Strategic & Operational levels from the following 4 industries: 1. Hospitality Industry2. Petroleum and Logistics Industry3. Education Industry4. Training & Consulting (present) Throughout his illustrious career in all these industries, Sunny has acquired tremendous experience in people and organizational development at both operational and strategic levels which includes functions such as Human Resources, Policy-Making, Administration, Operations, Sales and Training functions. Upon leaving employment in 2006, Sunny embarked on his dream quest as a professional Consultant Trainer and founded Diya Training, a professional Sdn Bhd training and consulting company. Sunny's passion and knowledge for training and development has led him to formulate, design and deliver DIYA's very own signature Leadership, Culture-Building, Service, Sales, Strategy & Performance Improvement Programs for HODs, Execs, Supervisors and Non-Execs (top-down approach). Besides training, Sunny's PROJECT consulting experience include Balanced Scorecard & KPIs PROJECT, Performance Management & Appraisal PROJECT, Leadership Culture PROJECT and Culture Transformational PROJECT. Sunny's world class programs and facilitation skills have met with very high scores and approval ratings from leading international corporations, leading MNC companies (American, Japanese and European) and local public-listed companies all over Malaysia. This includes consulting work. In short, Sunny has conducted training and consulting work for 8 industries. Feedback received is nothing less than excellent! (Diya FB Page, Diya Website and up-coming HRDF Training Effectiveness. Sunny's trademark includes creating highly engaging and learning environment and at the same time equipping participants with practical step-by-step tools to apply back at the workplace. Sunny has conducted training & consulting work for 8 industries over the past 15 years. Sunny is a Certified Train The Trainer from PSMB and founder and Managing Consultant of Diya Training & Development Consultancy Sdn Bhd.