Personal Excellence: The Power of Interpersonal Skills

Personal Excellence: The Power of Interpersonal Skills

Introduction

We use interpersonal skills daily when we communicate and interact with others, individually and in groups. Those who are good at interpersonal skills are often more successful in their personal and career lives.

Interpersonal skills include a wide variety of skills centered around communication, e.g., listening, questioning and rapport building.

They also include the skills and attributes associated with emotional intelligence or understanding and managing your and others’ emotions.

People with good interpersonal skills can work in a team or group and with others. They can communicate well with others, whether family, friends, colleagues, customers or clients. Interpersonal skills are therefore vital in all areas of life at work, in education and socially.

Improving your interpersonal skills is through awareness of how you interact with others. This program aims to help individuals excel in their careers by recognizing the importance of using communication & interpersonal skills for their development and practice to apply in the workplace.

Outcome

Upon completion of this program, you will be able to:

- Describe the importance of interpersonal skills and how it affects your relationship with people
- Develop better working relationships with colleagues and client by identifying different personalities
- Identify building rapport strategies to enhance confidence in solving people issues
- Acquire the skills on how to ask the right questions to gather information and to check whether your message has been understood
- Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues and supervisors.

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No	Topic	Topic Description
1	Setting the Context – Interpersonal Skills	Interpersonal & Communication Presupposition on Communication Different Styles of Communication: The 55-38-7 Model
2	Emotional Intelligence via Personality Profiling	Make the Unconscious Conscious in Interpersonal Skills Identify Your Personality Profile Managing Different Personalities Understand Your Own Stress Mode Communication Style: 4 Personalities
3	Trust Building & Building Rapport	Trust Building: Emotional Bank Account Elements in Building Rapport Strategies in Building Rapport Techniques for Establishing Rapport
4	Techniques of Building Rapport	Main Representation System: Visual, Auditory and Kinesthetic (VAK) Strategic Mimicry - Mirror and Matching
5	Seek to Understand & Ask the Effective Questions	The Conscious Use of Language Seek to Understand: Questioning & Listening Questioning Technique: Kipling Model Reframing: Turn negative to Positive Techniques to become an effective listener Listening: SOLER Technique
6	How to Use Interpersonal Skills for Better Collaboration	Application: Handling Complaints & Interacting with people
7	Action Plan - Putting It All Together	Reflections Commitment and Action Plan (Where do we go from here?)

Expert

Melvin Chong Zhen Zhong

Melvin Chong is the Co-Founder and Director of Solveous Consulting. He has close to 13 years of practical, hands-on experience designing and implementing learning solutions, people development programs, organization development, performance management and employee engagement initiative for conglomerates companies such as Country Heights Holdings and Sunway Malls. Melvin’s last appointment is a career with Sunway Malls as Human Resources Business Partner for a newly set up division for approximately one (1) year and before that holding the Senior Executive, Organization Development position for four (4) years. Besides, he also held the position of Senior L&D Partner at TGV Cinemas and Acting Assistant Manager, Group Organisational Development at Country Heights Holdings. He served various sizes of companies, from SMEs to large companies such as Mah Sing, Dr. Clear Aligners, Merchant Nine, Celestica Electronics, Commerce Dot Com and others. In the area of Leadership & Personal Development, he assists companies in performing a Companywide Profiling assessment and creating multiple learning programs to align the people with the Company's business objectives. In terms of performance management area and succession planning, Melvin did help the Company set up the Performance Cycle framework and template and brainstormed with the Management on the competencies framework for the Company. Besides, Melvin facilitates soft skills workshops to improve staff personal excellence and productivity by introducing them to productivity concepts and aligning the team with the Head of the Department.