Retail Selling in Action

Introduction

The retail industry is fast-moving and changing all the time. Selling and generating profit are important for every organization. Managing customer expectations is everyone's task in a retail outlet. It is also to ensure every staff are well equipped with the right sales mindset to achieve and exceed the sales target.

Challenges in selling are part of the process and it is all about having the right mindset to overcome them. As long as you are prepared and fully practicing the skills and knowledge, you are just there for the customer in helping them to enjoy a wonderful experience in your outlet.

Outcome

At the end of this program, participants will be able to:

- Gain a good understanding of what it takes to be a successful salesperson
- Gain new skill and enhance existing skills in selling
- Building trust and rapport with every walk in customer into generating refer and repeat sales

Select to design your own content and request for a customized quotation

No Topic Topic Description
1 Module 1- Introduction to Sales Fundamental
  • Who and why customer?

  • Activity: Salesperson – Male or Female the best and why?

  • Why do salespersons fail and are you aware of your mistake too?

  • The KASH Application

2 Module 2 - The Selling Process
  • Overview in a Retail Environment

  • Greet & Approach

  • Ask, Listen & Lead

  • Propose and Close

3 Module 3 - The Starting Game of Selling
  •  The impromptu signal and respond

  • Understanding body language in a customer way

  • The Distance Game

4 Module 4 - Questioning Skills
  • Open-Ended and Closed-Ended Questions

  • Listening and Probing

  • V, A, K & AD of Communication Techniques

5 Module 5 - FAB Selling Technique and Linking
  • Features
  • Advantage 
  • Benefit
6 Module 6 - The Pitch and Presentation
  • Essential Negotiation Techniques

  • Tips, Tools and Techniques

  • Add on, Cross Sell and Up Sell way

7 Module 7 - CAPS Toolkit & Checklist for Tracking of Sales
  • Approach
  • Presentation
  • Sales
  • Closing

Expert

Image

Social Media Icons

Copyright © 2021 PROFESSIONALS ASIA CONSULTANCY 202103127752 (RA0071453-H) - All rights reserved.

Register Form

Cancel

Sign in to your account

Register Form

Cancel

Sign in to your account