Up-selling Tactics to Increase Sales

Introduction

Upselling is a powerful sales technique that goes beyond simply selling a product or service. It is about presenting options to your customers that they may not have considered before, enticing them to explore more profitable alternatives within the same category and style. By effectively implementing upselling techniques, you can significantly boost your revenue and enhance customer satisfaction.

 

In this program, we will delve into the various tactics and approaches that can help you master the art of upselling. From understanding customer needs and preferences to effectively communicating the value of higher-priced options, we will provide you with a comprehensive toolkit to maximize your sales potential.

 

Whether you are a seasoned sales professional or new to the world of upselling, this program offers valuable insights and practical tips to elevate your performance. So, get ready to discover innovative strategies and proven methods that will empower you to achieve outstanding results in the art of upselling.

Outcome

By the end of this program, participants will be able to:

- Enhanced Selling Skills: Develop a comprehensive set of proven selling skills and employ persuasive techniques to sell more effectively
- Increased Sales Revenue: Learn how to identify upselling opportunities, present compelling options, and effectively close sales, resulting in a boost to their bottom line
- Improved Customer Satisfaction: Acquire the skills to offer tailored solutions that meet customers' needs and exceed their expectations
- Stronger Customer Relationships: Learn how to build trust, communicate, effectively and create a positive buying experience that fosters customer loyalty

Select to design your own content and request for a customized quotation

No Topic Topic Description
1 Module 1: Fundamentals of Selling
  • Sales function and its importance in business
  • Concepts of Up-selling and cross-selling
  • The need for up-selling and cross-selling in the organization
2 Module 2: Upselling and Cross-selling strategy and techniques
  • Process of Up-selling and cross-selling
  • Creation of cross-sell grid
  • Next Buy Product model
  • Up-selling and cross-selling techniques
3 Module 3: Understanding of yourself and your products
  • Know your product
  • Know your guests
  • The product matches the guests' needs and wants
4 Module 4: The term and application of suggestive selling
  • Suggestive Selling- Vocabulary
  • Suggestive Selling-method
  • Know your suggestive selling to promote all the services your property offers.
  • Speaking Skills
  • Listening skills
5 Module 5: Product Knowledge the product that you sell
  • Know your product
  • The 4 P’s
  • The application of the “P” ’s in sales
  • Describe the products and services
6 Module 6: Feature Advantage and Benefits
  • Knowing the features of the products
  • Advantages
  • Benefits to the guests and the organization
  • Close the sales
7 Module 7: Closing sales
  • Integrated marketing communications:
  • AIDA model, the hierarchy of effects model, innovation-adoption model
  • Enhancing and managing digital communications

Expert

Image

Social Media Icons

Copyright © 2021 PROFESSIONALS ASIA CONSULTANCY 202103127752 (RA0071453-H) - All rights reserved.

Register Form

Cancel

Sign in to your account

Register Form

Cancel

Sign in to your account