Premium Hospitality Trainings

Premium Hospitality Trainings

Introduction

Experience the unparalleled excellence of training, exclusively brought to you by a distinguished 7 Star Diamond Butler! At The Butlers Touch, we take pride in our expertise and unwavering commitment to tailoring training experiences that elevate service quality to unparalleled heights, all meticulously crafted to meet the unique needs of our esteemed clients.

Our reputation as a premier provider of Skills Training Programs in the hospitality industry and corporate sector is built upon a foundation of precision, dedication, and a passion for excellence. With a keen understanding of the demands of the modern service industry, we equip our participants with the knowledge, skills, and finesse required to deliver exceptional service experiences.

Whether you are an aspiring hospitality professional looking to hone your craft or a forward-thinking corporation seeking to enhance your team's service capabilities, The Butlers Touch is your gateway to excellence. Our training programs are designed to empower individuals and organizations with the tools and insights needed to thrive in the ever-evolving world of service.

View our 7 premium training programs and inquire to discover firsthand the artistry and precision that a 7 Star Diamond Butler can impart. Elevate your service standards, exceed client expectations, and embark on a path to unparalleled success with The Butlers Touch. Your pursuit of excellence starts here.

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No	Topic	Topic Description
1	Club Floor Butler Personalized Service Training	Our Club Floor Butler Personalized Service Training offers an array of topics to achieve the pinnacle of luxury and personalized service at our hotel. Designed to impart knowledge and skills that goes beyond the ordinary. From dedicated concierge, private check-in, and full-stack F&B service, where every detail is meticulously curated to exceed your expectations. Enhance your club floor to butler service standard Handle Club Floor guest with butler skills and butler knowledge
2	Arts of Protocol & VIP Service Training	Art of Protocol and VIP Service training is a 2 days Training Program. We provide a communication skills, service etiquette, body language, technique of serving to different levels of customers and royalty service. This training is recommended for Room Division and Food & Beverage Department staff: Food & Beverage service Customer Service
3	Household Butler Training	Household Butler Training is a 3 days training and the focus of the training is on the duties and responsibilities when a butler is being hired to be the Household butler for one mansion or residence permanently. Etiquette for handling indoor or outdoor tasks. House Management Operational Household Butler is a multi skills professional duties. He will also be known as a House Manager: Basic course Intermediate course Advanced course
4	Basic Food & Beverages and Customer Service Training	Basic Food & Beverages & customer service training is 2 days session focusing on self presentation in customer service and basic food & beverages knowledge. Provide the In Room Dining skills and Etiquette
5	Theme Park Customer Service Training	Theme park customer service Training is a 2 days session focusing on learning to manage and assist Royalty’s, VVIP, Invited guests and ordinary customers for the best services in the theme park.

Expert

Shahnum Salleh

Shahnum Salleh, Principal of The Butler’s Touch, boasts a remarkable 32-year career marked by outstanding achievements within the luxury hospitality industry in Malaysia. His journey commenced with humble beginnings as a waiter at Shangri-La Hotels, where he exhibited unwavering dedication, discipline, efficiency, and an unparalleled passion for his craft. With these admirable attributes as his foundation, Shah ascended through the ranks, transforming from a waiter into one of the world's only two Chief Butlers recognized by the esteemed Magnums Butler Academy Australia, where he was honored with the prestigious 7 Star Diamond Award. This recognition stands as a testament to his exceptional commitment and skill within the profession. During his award ceremony, Shah was asked about the driving force behind his remarkable success, to which he responded, "I have always aspired to be the best." True to his words, he now stands among the elite Chief Butlers worldwide, having achieved the esteemed 7 Star Diamond Award. His unwavering dedication to excellence continues to set a high standard in the world of luxury hospitality. PERSONAL BUTLER EXPERIENCES - King Of Malaysia - Prime Minister of Malaysia - Her Royal Highness Queen Elizabeth, Queen of England - Prince Edward of England - Household Butler for President Zimbabwe - Sultan Hassanal Bolkiah from Brunei - President Nelson Mandela - Owner of Harvey Norman - Prince Abdullah, Prime Minister of Saudi Arabia - Prince Noor from Jordan - President of Indonesia - Tiger Wood, famous golf player and many more... HOTELS EXPERIENCES - Butler Manager at Genting Grand Hotel & Maxims Hotel - Chief Butler & Room Division Manager at Carcosa Seri Negara - Concierge Manager at Maya Hotel Kuala Lumpur - Chief Butler at Palace of the Golden Horses - Club Floor Manager at Istana Hotel - Floor Butler at Pan Pacific Hotel Kuala Lumpur - Waiter at French Fine Dining Restaurant, in room dining, barmen and butler in Shangri-La Hotel. AWARDS & CERTIFICATIONS - Best Top 10 Service Awarded by Domestic Tourism (1996) - The Best Top Management Performance Awarded by Palace of the Golden Horses (1998) - 7 Stars Diamond Pin Awarded by Magnums Butler Academy Australia (2019) - HRDF Certified Trainer Malaysia (2017) - Train-the-trainer from Magnums - World Cup Culinary & Hospitality Judges 2021- Gold Award Pin, FORBES Travel Guide IRD. PERSONAL BUTLER EXPERIENCE FOR WORLD CONFERENCES - G 15 (1997) - Asian Summit (1997) - G 15 (1998) - Commonwealth Games (1998) - World Golf Championship Man (1999) - Formula 1 (F1) (1999) - World Golf Championship Women (2001) - World Governor (2003) - Haj Conference (2003) - Nam Summit (2004) - World F1 Speed Boat - Handle & Lead Foot Ball World Cup Player from Saudi Arabia and Brazil - Lead VVIP for personalized service at LIMA Langkawi 2011-2023.