Butler Skills Training Program ( Intermediate)

Butler Skills Training Program (Intermediate)

Introduction

In today's ever-evolving world of hospitality, where the art of service is constantly being redefined, the demand for butlers who not only possess theoretical knowledge but also practical expertise has reached new heights. Welcome to the Advanced Level Butler Skills Training Program, a comprehensive three-day journey that transcends conventional training methods. Our program goes beyond the classroom, emphasizing immersive learning through case studies and role plays to provide participants with hands-on experience and the ability to excel in the multifaceted role of a modern butler.

The Power of Practical Application: In this advanced program, we understand that knowledge alone is not enough; the true mastery of butler skills comes from applying that knowledge in real-world scenarios. To this end, our curriculum is carefully designed to blend theory with practice, ensuring that every participant gains a deep understanding of the nuances of the profession. We believe in learning by doing, and that's precisely what sets our program apart.

Case Studies: Participants will delve into real-life case studies from the world of luxury hospitality. These case studies provide a glimpse into the complex challenges and unique situations butlers face daily. Through in-depth analysis and discussion, participants will develop critical thinking skills and learn to formulate innovative solutions to intricate problems.

Role Plays: The heart of our program lies in the role plays that immerse participants in simulated scenarios. Here, you won't just learn about butler service, you'll become a butler. Through role plays, participants will have the opportunity to put theory into practice, fine-tune their interpersonal skills, and make split-second decisions while providing impeccable service. Whether it's handling a demanding VIP guest or orchestrating a flawless club floor check-in, participants will experience it firsthand.

NOTE: Inquire should you are interested in scheduling a consultation for our Advanced Level Butler Skills Training Program. Our advanced program content is meticulously customized to align with your specific service standards, ensuring that it precisely meets the Standard Operating Procedures (SOP) of your esteemed brand.

Outcome

Empowering Future Butlers:

Our goal is not just to educate butlers, it's to empower them. By the end of this Intermediate program, participants will not only possess a wealth of knowledge but will also be adept at applying that knowledge in diverse, real-world situations. They will gain the confidence to navigate the intricacies of high-end hospitality, adapt to ever-changing guest preferences, and create unforgettable experiences. As we embark on three-day journey, remember that the skills you acquire here will transcend theory - They will be etched into your experience through hands-on learning, enabling you to stand out in the world of modern butlers.

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No	Topic	Topic Description
1	Meaning of Professional Personal Butler	This topic will introduce the concept of a professional personal butler and their role in providing top-notch service in the hospitality industry. Participants will gain a clear understanding of the butler's significance in enhancing the guest experience. Butler self Introduction - ice breaker (Line up) Personal butler job responsibility & task What is a the butler skills & knowledge’s Different between butler and waiter
2	Butler Communication Skills	In this session, participants will engage in an icebreaker activity where they practice introducing themselves and addressing guests with titles with poise and confidence. Addressing VIP's with Royal Awards Important Person in Handling VIP Federal Rule of Precedence Welcome Arrival & farewell for high end guest Role play
3	Butler skills suite	Participants will learn practical skills such as packing and unpacking luggage, which are essential for providing seamless service to guests. Packing Unpacking luggage Role play
4	Personal Guest Care Skills	This topic covers specific guest care skills like shoe shining and running a bath, essential for ensuring guest comfort and satisfaction. Shoe shine Run the bath Role play
5	IRD Personalized service suite room	Participants will explore the concept of in-room dining (IRD) etiquette and how to create a sense of personalized service for guests in their suites. This session also includes floor service management. IRD etiquette in guest room Sense of personalized Genuine interest Floor service management Role play
6	Bilateral Meeting set up	This session will teach participants how to set up tables and sofas, arrange food and beverages, and manage floor service for bilateral meetings, ensuring a flawless guest experience. Table & sofa arrangement Food & Beverage arrangement Floor service management Role play
7	Different type of arrival	Participants will understand the different dynamics involved in welcoming guests for business or holiday purposes. Case studies will provide practical insights into handling various arrival scenarios. Business Holiday Case study
8	Day butler	This session introduces the role of a day butler, their responsibilities, knowledge requirements, and how to confidently manage guest needs during the day. Case studies will illustrate real-world challenges. Meaning of day butler Job Responsibility & task Butler knowledge How to manage guest confidently Case study
9	Managing guest Itinerary	Participants will learn how to efficiently manage a guest's itinerary, including meal arrangements and suggestions for places of interest. Case studies will help them apply this knowledge. Duration of stay Meal arrangement Place of interest Case study
10	Golf butler	This topic outlines the responsibilities of a golf butler, covering aspects such as pro shop and club facilities, tee-off logistics, and post-golfing arrangements to enhance the golfer's experience. Golf butler responsibility Pro shop & club facilities Tee off & Activity Arrangement after golfing

Expert

Shahnum Salleh

Shahnum Salleh, Principal of The Butler’s Touch, boasts a remarkable 32-year career marked by outstanding achievements within the luxury hospitality industry in Malaysia. His journey commenced with humble beginnings as a waiter at Shangri-La Hotels, where he exhibited unwavering dedication, discipline, efficiency, and an unparalleled passion for his craft. With these admirable attributes as his foundation, Shah ascended through the ranks, transforming from a waiter into one of the world's only two Chief Butlers recognized by the esteemed Magnums Butler Academy Australia, where he was honored with the prestigious 7 Star Diamond Award. This recognition stands as a testament to his exceptional commitment and skill within the profession. During his award ceremony, Shah was asked about the driving force behind his remarkable success, to which he responded, "I have always aspired to be the best." True to his words, he now stands among the elite Chief Butlers worldwide, having achieved the esteemed 7 Star Diamond Award. His unwavering dedication to excellence continues to set a high standard in the world of luxury hospitality. PERSONAL BUTLER EXPERIENCES - King Of Malaysia - Prime Minister of Malaysia - Her Royal Highness Queen Elizabeth, Queen of England - Prince Edward of England - Household Butler for President Zimbabwe - Sultan Hassanal Bolkiah from Brunei - President Nelson Mandela - Owner of Harvey Norman - Prince Abdullah, Prime Minister of Saudi Arabia - Prince Noor from Jordan - President of Indonesia - Tiger Wood, famous golf player and many more... HOTELS EXPERIENCES - Butler Manager at Genting Grand Hotel & Maxims Hotel - Chief Butler & Room Division Manager at Carcosa Seri Negara - Concierge Manager at Maya Hotel Kuala Lumpur - Chief Butler at Palace of the Golden Horses - Club Floor Manager at Istana Hotel - Floor Butler at Pan Pacific Hotel Kuala Lumpur - Waiter at French Fine Dining Restaurant, in room dining, barmen and butler in Shangri-La Hotel. AWARDS & CERTIFICATIONS - Best Top 10 Service Awarded by Domestic Tourism (1996) - The Best Top Management Performance Awarded by Palace of the Golden Horses (1998) - 7 Stars Diamond Pin Awarded by Magnums Butler Academy Australia (2019) - HRDF Certified Trainer Malaysia (2017) - Train-the-trainer from Magnums - World Cup Culinary & Hospitality Judges 2021- Gold Award Pin, FORBES Travel Guide IRD. PERSONAL BUTLER EXPERIENCE FOR WORLD CONFERENCES - G 15 (1997) - Asian Summit (1997) - G 15 (1998) - Commonwealth Games (1998) - World Golf Championship Man (1999) - Formula 1 (F1) (1999) - World Golf Championship Women (2001) - World Governor (2003) - Haj Conference (2003) - Nam Summit (2004) - World F1 Speed Boat - Handle & Lead Foot Ball World Cup Player from Saudi Arabia and Brazil - Lead VVIP for personalized service at LIMA Langkawi 2011-2023.