Laundry & Linen Room Operations and Management

Laundry & Linen Room Operations and Management

Introduction

Linen is the housekeeping department’s second-largest expense. Linen is expensive to replace, and if it is well maintained, correctly laundered, and properly stored, its life can be extended. Soiled, worn, or creased linen leaves a bad impression of the cleaning standards in the hotel. Guest dissatisfied by this may be lost forever. Efficient linen and laundry management ensures that large volumes of soiled linen are washed and treated to look neat, smell fresh, and feel Crips and that they are disbursed at the right time and to the right place. Linen may be cleaned either on or off the hotel premises. Hotels whose laundry output is sufficiently high, and which have adequate space available opt for on-premises laundry (OPL).

Organization

MAH Training & Education Center

Outcome

Upon completion of the course, participants will be able to:

- Introduction to the laundry & linen operations design course
- Equipping the laundry department
- The laundry team and their responsibilities & functions
- The laundry process
- Reducing waste & loss
- Managing dry cleaning activities

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No	Topic	Topic Description
1	Understanding the importance laundry operations and functions
2	Establishing proper procedures & methods
3	Assessing machines & equipment
4	Communications with internal & external people
5	Understanding the environmental impact on laundry & dry cleaning
6	Efficient re-stocking of linen
7	Reducing cost & loss
8	Setting up quality control programs
9	Developing correct procedures for linen & uniforms

Expert

Zaharin @ Zahreen Hj. Ali

Pn Zaharin @ Zahreen Hj Ali has more than 30 years of experience as Executive Housekeeper in managing departmental functions and responsibilities besides business management that includes cleaning program design and implementation, team development and facilitation, crisis management and prevention, communication planning, customer needs assessment, yearly budget preparation and assist in business plan and large scale meetings or events planning. After she completed her Diploma in Hotel and Catering Management from University Teknologi MARA Shah Alam in 1978, she started her career as a Housekeeping Supervisor in Golden Sands Beach Resort (Shangri-La Beach Resort). Then, she moved to The Orchid Penang Hotel (Copthrone Penang) as Assistant Executive Housekeeper and Acting Executive Housekeeper. Qualification Vocational Training Officer – Department of Skills Development Latihan Tenaga Pengajar – Sistem Latihan Program Bertauliah (SLPB) Diploma in Hotel & Catering Management – Universiti Teknologi MARA Professional Registration HRD Corp Accredited Trainer