Conflict Resolution:
How to Manage Conflict Resolution at Workplace and in our Daily Lives

Introduction

Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes.

Outcome

At the end of this program, participants will be able to:

- Learn, practice and follow a process of resolving conflict
- Become more confident in handling interpersonal and common workplace conflict situations
- Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
- Follow a step-by-step process of successfully mediating conflict between two parties.

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No Topic Topic Description
1 Conflict Resolution Primer

Is conflict Good or Bad? Potential Benefits of Conflict, The cost of Conflict, Definition of Workplace Conflict

2 Conflict Anatomy

The Four Possible of Conflict Outcomes, Conflict Resolution Styles, Find out your Preferred Conflict Resolution Style

3 The Language of Conflict Resolution

The Importance of using the right language when resolving conflict, The Six conflict resolution language fundamentals

4 The Conflict Resolution Process

The Conflict Resolution Process, Games and Conflict Resolution, Counter tactics and dealing with games

5 Mediating Conflict

What is Mediation? Language of Mediation, Characteristics of a mediator, Key Mediation tips, The Four Step of Mediation.

6 Competitive Review Game

This is a highly-recommended fun review exercise that will end the program on a high note as well as help you review all topics covered in the program and test the participant’s knowledge in a fun competitive game.

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