Business Communication Skills

Introduction

Employees in any organization must communicate well, both orally and in writing, internally and externally, to people at many levels and from a variety of backgrounds. Effective business communication requires a significant amount of skill to convey information efficiently and accurately at the workplace. This two-day intensive course will concentrate on enhancing vital verbal and written communication skills which are necessary for business and the workplace.

WHO SHOULD ATTEND

Staff, Executives, Managers, Senior Managers, and anyone who wishes to improve effective verbal communication & and written communication.

METHODOLOGY

  • Practical writing exercises
  • Group discussions & Roleplaying exercises
  • Communication games
  • Video Content Learning

 

Outcome

At the end of this course, participants will be able to:

- Practices clear communication and proper grammar used for business writing
- Discover the power of positive language
- Describe how to handle written communication with confidence
- Enhance effective conversational and presentation skills
- Add value to yourself by being well-trained and updated in the area of greatest concern in your profession

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No Topic Topic Description
1 Understanding Business Communication
  • The importance and value of effective communication
  • Common communication problems in the workplace
  • Group Game – what happens when communication is restricted? Examining challenge
2 Grammar in Business Writing
  • Common writing errors
  • Business Writing Exercises: Writing Errors
  • Wrong use of common words
  • Business Writing Exercises: Wrong Use of Common Words
  • Tenses: Present, Past, Future - Simple, Continuous and Future Tenses
  • Business Writing Exercises: Tenses
  • Prepositions
  • Business Writing Exercises: Prepositions
3 Building Your Writing Foundation
  • Grammar Recap: Identifying errors in business writing and making corrections
  • Group Game – Blind Drawing
  • 6 Cs – Looking at real-world examples
  • Active/passive voice• Using links and transitions
  • Group exercise – Assessing 6 Cs in examples
  • Business Writing Exercises: 6 Cs, Active/Passive
  • Voice, Links & Transitions
4 Business Writing & Positive Language
  • Planning the document
  • Using one outline to apply to most business writing cases
  • Using positive language
  • Group Exercise – Improving given examples
5 Business E-Mail & Email Etiquette
  • CTA-driven headers and writing style in emails.
  • Business Writing Exercise - Writing effective headers.
  • Email Etiquette.
  • Email efficiency tips.
  • Business Writing Exercise – Email Etiquette & Efficiency.
6 Business Emails
  • Classification of Emails
  • Clarification & Troubleshooting
  • Dealing with tricky emails
  • Group Exercise – Identifying issues and improving given examples
7 Proper Conversational Skills and Effective Listening
  • The use of ‘Wh’ Question words
  • Proper Conversational Skills
  • Roleplaying – Asking questions
  • The importance of effective listening
  • Understanding tone, feelings, and body language
  • Group Game - “Can you see feelings’?”
  • Formulating responses – response structure
  • Paraphrasing
  • Leading with empathy
  • Active listening
  • Roleplaying – Improving given examples
  • Dealing with difficult emotions
  • Group activity: Decoding conversation examples (Video examples)
8 Presenting Ideas
  • Defining your topic focus
  • The “chunking” method to organize information
  • Presenting with confidence
  • Structuring your content using an IDEA Tree
  • Keeping your audience engaged
  • Group Activity – Presenting a topic to the class

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