No |
Topic |
Topic Description |
1 |
Understanding Business Communication |
- The importance and value of effective communication
- Common communication problems in the workplace
- Group Game – what happens when communication is restricted? Examining challenge
|
2 |
Grammar in Business Writing |
- Common writing errors
- Business Writing Exercises: Writing Errors
- Wrong use of common words
- Business Writing Exercises: Wrong Use of Common Words
- Tenses: Present, Past, Future - Simple, Continuous and Future Tenses
- Business Writing Exercises: Tenses
- Prepositions
- Business Writing Exercises: Prepositions
|
3 |
Building Your Writing Foundation |
- Grammar Recap: Identifying errors in business writing and making corrections
- Group Game – Blind Drawing
- 6 Cs – Looking at real-world examples
- Active/passive voice• Using links and transitions
- Group exercise – Assessing 6 Cs in examples
- Business Writing Exercises: 6 Cs, Active/Passive
- Voice, Links & Transitions
|
4 |
Business Writing & Positive Language |
- Planning the document
- Using one outline to apply to most business writing cases
- Using positive language
- Group Exercise – Improving given examples
|
5 |
Business E-Mail & Email Etiquette |
- CTA-driven headers and writing style in emails.
- Business Writing Exercise - Writing effective headers.
- Email Etiquette.
- Email efficiency tips.
- Business Writing Exercise – Email Etiquette & Efficiency.
|
6 |
Business Emails |
- Classification of Emails
- Clarification & Troubleshooting
- Dealing with tricky emails
- Group Exercise – Identifying issues and improving given examples
|
7 |
Proper Conversational Skills and Effective Listening |
- The use of ‘Wh’ Question words
- Proper Conversational Skills
- Roleplaying – Asking questions
- The importance of effective listening
- Understanding tone, feelings, and body language
- Group Game - “Can you see feelings’?”
- Formulating responses – response structure
- Paraphrasing
- Leading with empathy
- Active listening
- Roleplaying – Improving given examples
- Dealing with difficult emotions
- Group activity: Decoding conversation examples (Video examples)
|
8 |
Presenting Ideas |
- Defining your topic focus
- The “chunking” method to organize information
- Presenting with confidence
- Structuring your content using an IDEA Tree
- Keeping your audience engaged
- Group Activity – Presenting a topic to the class
|