Emotional Intelligence for Managers and Executives

Introduction

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends. The skills of our emotional intelligence help us to understand ourselves and others better, make and deepen connections with others as individuals or groups. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the work place. You will understand what is EQ, why is it beneficial, and how you can enhance your current EQ knowledge and skills at the workplace office to ensure career success and better working relationships.

This program is fully customisable to align with your organisations goals and can be tailored to meet your team’s unique learning needs. Click Get Proposal for an in-house quote.

Outcome

At the end of this course, you will explore the objectives on how to:

- Understand EQ and its components
- Master the 5 pillars of Emotional Intelligence as advocated by Dr Daniel Goldman
- Discover why you do what you do by understanding your emotions better
- Manage perceptions and how it is important in EQ mastery
- Increase your enthusiasm, commitment, initiative, personal creativity and desire to achieve personal and organizational goals
- Break limiting patterns of behaviour and gain emotional mastery
- Foster better and more credible relationships with staff and others
- Be aware on how to help others increase their EQ and produce better outcomes
- Using EQ skill to enhance coaching skills (to help under-achievers)
- Learn the techniques of managing stress
- Manage confrontations, anger and change proactively

Select to design your own content and request for a customized quotation

No Topic Topic Description
1 An Introduction to Emotional Intelligence
  • What is Emotional Intelligence
  • Why EQ? The case for Emotional Intelligence
  • Components of Emotional Intelligence (EQ)
2 Basic Principles Understanding Emotions (Self Awareness)
  • Knowing your own emotions and the affect they have on performance
  • Understanding other people’s emotions – cultivating awareness of others’ feelings, emotions, concerns and needs
  • Realizing Personal Strengths and Weakness
  • Emotions out of control (Emotional Hijacking)
3 Self-Regulation: Going beyond Self Awareness
  • Realizing the importance of self-regulation
  • What is Self-Regulation
  • Techniques for Self-Regulation: NLP Reframing in Action
4 Personal Mastery - Know Thyself (Self Motivation)
  • Self-Knowledge & Self-Management
  • EQ Analysis
  • Insight Applied
  • Reframing technique revisited
  • NLP Anchoring for Jump Start oneself
  • Measuring EQ – Neurolinguistics; EQ Self-Assessment
5 One-to-One: EQ at the Individual Level (Empathy and Building Rapport)
  • Using clear expression to inspire and drive your staff forward
  • Making connections – Listening vs Hearing
  • Building Rapport with others: Power of Body Language
  • Demonstrating empathy in managing others
  • Managing the moods and morale of your staff
  • Being aware of the development needs of other
6 Emotional Intelligence for Social Awareness & Relationship Management
  • Encouraging and accepting new ideas, new approaches and new
  • Information–managing and profiting from variety and diversity
  • Being intuitive in your decision making
  • Turning negativity into positive power – profiting from optimism
  • Managing anger and disruptive emotions and impulses
  • Managing and preventing stress
  • Embracing change positively – having a flexible and adaptive approach to change
7 Coaching Underachievers to Success via EQ
  • Recognizing the reasons for employee mistakes and frustration
  • Emphatic Listening: EQ in action for Leaders
  • Understanding your role when an employee brings personal problems to work
  • Holding employees accountable — the bottom line in dealing with under achievers
8 Emotional Intelligence in Work Groups and Teams Management with EQ – Application on the Job
  • Simulation: EQ at Work
  • Personal Action Plan for EQ execution

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