In the dynamic and competitive hospitality and service industry, where shift-based staffing is the norm, delivering exceptional customer experiences while optimising revenue is a constant challenge.
Recognising these unique operational demands, Professionals Asia, with our expertise in program customisation and instructional design, has developed a series of fully customisable training modules. These modules are thoughtfully crafted to ensure participants gain actionable insights that can be immediately applied in their roles, driving measurable improvements while minimising disruptions to daily operations.
Our corporate training program on Food and Beverage (F&B) Skills and Customer Service features 12 current topics. Each session is 2-3 hours long and fully customisable, offering the flexibility to align with your team’s specific objectives and availability. This modular approach ensures that F&B teams can continue to meet operational demands while developing the critical skills needed to:
Whether your goal is to up-skill staff, introduce innovative service strategies, or maintain consistent excellence, this program is the perfect fit. With hands-on activities, practical insights, and industry-relevant examples, your team will gain the confidence and tools needed to drive both guest satisfaction and business success.
"Service Excellence Redefined: Elevate Service Standards and Build Guest Loyalty with Flexible, Targeted Training" -hsg
Select to design your own content and request for a customized quotation
No | Topic | Topic Description |
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1 | Foundations of Excellence in F&B and Customer Service |
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2 | Guest Expectations and Personalization |
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3 | Communication Skills for F&B Professionals |
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4 | Up-Selling and Cross-Selling Techniques |
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5 | Teamwork in the F&B Environment |
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6 | Revenue Management Basics for F&B |
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7 | Service Recovery and Handling Difficult Situations |
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8 | Building Long-Term Guest Relationships |
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9 | Trends in F&B Service and Customer Expectations |
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10 | Understanding Emotional Intelligence (EQ) in Service Excellence |
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11 | Evaluating Service Standards and Gathering Feedback |
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12 | Creating a Culture of Excellence |
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