EQ for High Performance

EQ for High Performance

Introduction

EQ FOR HIGH PERFORMANCE is designed to inspire and educate on essential strategies and tools to enhance mental resilience, emotional intelligence, self-leadership and communication. This program highlights proven effective methods of emotional management, human motivation and leadership based on the principles and model such as Neuro-Linguistic Programming, Emotional Intelligence and Neuroscience.

Outcome

By the end of this course, you will be able to:

- Develop mental resilience and positive attitude at workplace to thrive with changes and pressure
- Increase self-confidence in expressing self and communicating effectively
- Apply practical techniques and strategies to relieve stress and motivate self
- Communicate with empathy to boost productivity and improve relationships

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No	Topic	Topic Description
1	Principles of EQ	Promote growth mindset to be adaptable and flexible in dealing with changes and challenges: E.M.O.T.E. Principles
2	Self-Awareness: Understanding Emotions and Stress	Identify emotions and stress to understand their reasons and impact on personal performance, leadership and health Sensing, Naming, Attributing, Evaluating for Emotional Self Awareness Warning Signs Symptoms
3	Self-Awareness: Recognizing Emotional Response	Recognize how human perceives information and learn to develop self control in providing positive and constructive responses Emotional Triggers Automatic vs Reflective Responses
4	Self-Management: Managing and Motivating Self	Increase self-control to boost resilience, confidence and performance: Use power of reframing to manage emotions Discover coping techniques Use emotions to facilitate thinking
5	Self-Management: Expressing Self Emotionally	Develop clarity in expressing self to increase positive influence and impact on others: Articulate emotionally using 5 Complete Messages (See/Hear, Feel, Reason, Want, So That)
6	Social Awareness: Discovering Emotional Temperaments	Recognize and understand other people's emotions to increase communication effectiveness: The 4 Temperaments Their Emotional Needs and Responses
7	Relationship Management: Working with Emotional Temperaments	Learn how to work diversity of work styles to Increase work effectiveness Temperants' Habits and Motivators
8	Relationship Management: Building Healthy Relationships and Team Support	Increase likeability and build a sense of trust for deeper connection and communication at the workplace: Recognize and motivate others Disagreeing constructively Persuading others and gaining agreement Dealing with difficult situations and people

Expert

Jeffro Ong

Jeffro has impacted over 15,000 individuals locally and internationally through speaking, training, facilitation, and coaching. His high energy and vulnerability delivery engages and inspires the audience to open up and be involved throughout the session. Jeffro specializes in emotional management and people management which are vital in leadership to boost productivity and increase performance. His specialty also includes stress management, mental resilience, managing difficult conversations, mastering presentation, and team agility in collaboration. A former corporate consultant with over 10 years of experience, he has collaborated with all levels of management in the IT and financial services sector (mainly in banking, and insurance). In his service, he was involved in customer service, retail sales, consulting, management, and training. His mission is to help professionals to foster fulfilling experiences and relationships, and become well-trusted, well-liked, and well-respected leaders at work and in life. His esteemed partners and clients include renowned organizations EY, Touch ‘N’ Go, ACCA, Coca-Cola, IQI Global, Great Eastern, Petronas, Lexus Malaysia, and Mazda Malaysia. Training, Speaking and Coaching • Certified HRDF Trainer • Certified Emotion Engineer, Aquera Asia • Certified Neuro-Linguistic Programming (NLP) Practitioner, American Board of NLP • Certified Professional Scrum Master, Scrum.org< • Author of Defuse Conflict in 60 Seconds • Author of 14 Powerful Phrases to Empower People Education and Qualification • Double Degree for BSc (Hon) in Information Technology, Asia Pacific University of Information Technology and Staffordshire University • The Star Education Scholarship Recipient • Top Student Award with SPM 11 As