In this opening discussion, participants will explore the value of communication targets. They will identify the thoughts and feelings they want others to have about them, the actions they can take to realise those outcomes, and methods for measuring the triumph of their efforts.

Activity: Myers-Briggs Personality Test

Participants will be taught how to recognise their individual communication strengths and challenges, and consequently understand how their communication style influences the image others have of them. Participants would also learn to identify how stress can impact their communication style traits. The segment concludes with a discussion and exercise comprising how to flex their style to communicate with more diplomacy, tact and credibility.

Activity: Draw My Picture Game.

In this course component, participants would look at more than 50 workplace “fails” and discuss why those actions can negatively impact one’s professional reputation and identify how diplomacy, tact and credibility are revealed through good communication. Following that exercises, they will explore tactics for addressing the mentioned problems.

Activity: Case Study Analysis; Group Discussion; Presentation

Sometimes, communication breakdowns occur when a person is so locked in their own point of view that they fail to see other possibilities. During this discussion, participants will be talking about problems with perception, the development of multiple points of view, and methods for avoiding the same old ways of thinking about issues and people.

Activity: Communication Game; Discussion Session

This part of the course begins with why and how messages get misconstrued. Participants will engage in an exercise that would teach them how to reword phrases so that the messages will be better received by those listening. The segment concludes with a discussion and exercise involving vocal tones and volume to determine which are appropriate for various situations.

Activity: Game – Role Play; Discussion Session

This part of the programme begins with an examination of the Johari Window tool that illustrates how partial or unrevealed information can compromise or prevent effective communication. During this discussion, participants will learn techniques for handling unpleasant or difficult situations by requesting additional information in a diplomatic yet productive way.

Activity: Constructing Your Own Johari Window; Communication Game; Discussion

Inactive listeners run the risk of being pegged as poor communicators. This portion of the course focusses on helping participants learn to listen and articulate responses carefully when speaking with others, especially when they aren’t in agreement.

Activity: Active Listening Game

Day 2 begins with a listening self-assessment. Participants will complete a profile that measures one’s listening temperament, the ability to create an environment conducive to listening, skill at showing interest, aptitude at reading a speaker and three other listening competencies. Participants will then be guided on how to clarify unclear messages and techniques to avoid spacing out when discussing uninteresting topics.

Activity: Listening Game; Active Listening Self-Assessment

Inactive listeners run the risk of being pegged as poor communicators. This portion of the course focusses on helping participants learn to listen and articulate responses carefully when speaking with others, especially when they aren’t in agreement.

Activity: Active Listening Game

Sometimes, minor language errors can cause a huge hindrance in communication. In this part of the course, participants would learn about vague or unclear language, and the risks of using negative or passive language. Next they will discuss strategies to help deliver negative messages, and ways to detoxify emotional statements.

Activity: Communication Game; Discussion Session

In this next segment, participants will be discussing the ins and outs of email communication by analysing various samples of good and bad emails. Participants will then explore the secrets of successful email communication, ways to write effective subject lines to grab and inform readers, as well as systematic email formatting that helps stand out important points.

Activity: Case Study Analysis – Reviewing Sample Emails; Group Discussion

In the face of conflicts, people often find themselves falling back into old patterns of avoidance or aggressiveness. This part of the course would begin by getting the participants to identify their own feelings and actions in response to conflict. Participants would then be thought how to distinguish between listening for thoughts and listening for feelings. The session would end with tactics on how to remain calm and respond assertively when faced with disapproval, fault finding or attacking behaviour.

Activity: Case Study Discussion; Discussion Session; Presentation

During the next part of the course, participants will take a deeper dive into body language and other non-verbal messages. Participants will partake in several exercises where they will learn how your body language impacts your message. We will then talk about common nonverbal mistakes and why nonverbal signals are often misread. The session will end with a discussion on how to avoid communication misinterpretation.

Activity: Communication Game; Video Analysis; Discussion; Presentation

Making or breaking communication habits takes time. In this part of the course, we’ll discuss the value of likability in the workplace and the specific behaviours likable people exhibit. Participants will also explore actions and attitudes that cause friction, distrust, discomfort and dislike. This will be followed by a session where participants would plot a course for making changes. By using the 5 Ws and an H guide (Who, What, When, Where, Why and How)

Activity: Designing An Action Plan Map