Emotional Intelligence in the Workplace

Introduction

Emotional Intelligence is for all. The earlier one learns EQ, the more accomplished one becomes in life.

Emotional Intelligence for the Workplace will introduce, engage and immerse participants of all age demographics to become acquainted with the knowledge, skills and other abilities for increasing productivity by developing their personal and interpersonal skills for success in the workplace.

Organization

Outcome

At the end of this course, participants will:

- Have acquired knowledge, skills and other abilities of Emotional Intelligence
- Have engaged in a more productive intra, and interdepartmental collaboration and cooperation
- Acquire practical skills to deliver agreed-upon KPIs for the department and respective companies
- Engage, educate and seek to inspire staff at the Thinking, Feelings and Action elements
- Give staff an engaging team learning experience which will bring EQ principles to life in the workplace
- Encourage multi-level collaboration and cooperation by building connections and relational bonds

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No Topic Topic Description
1 EQ Fundamentals

 

  • EQ Definition
  • EQ Business Case
  • EQ Quadrant
2 EQ – Quadrant 1 (Self-Awareness)

 

  • Who Am I – Awareness of my Self-Concept, My Identity, My Values Purpose & Passion
  • My Identity is linked to my Purpose which is linked to my Motivation in life
  • My Identity is linked to My Values which is linked to My Mindset (Abundance mindset or Deficit mindset?)
  • Am I a “thermometer”? Or a “thermostat”?
  • Who and What is Regulating my Internal temperature (motivation)?
3 EQ – Quadrant 1 (Accurate Self-Assessment, Self-Confidence, Self-Motivation)

 

  • Personal Responsibility & Locus of Control – Who or What am I blaming for my “misfortune”, or my problems (in life and in the workplace)?
  • T F A Triangle and SS Circle
  • Perception & Reframing
4 EQ – Quadrant 2 (Self-Leadership, Self-control, Transparency, Adaptability, Achievement, Initiative, Optimism)

 

  • Assertiveness, not aggressiveness!
    (Say what I mean, mean what I say, NICELY! Yet, FIRMLY!)
  • Power of PERSPECTIVE, and Changing Perceptive
  • How NOT to take things Personally
  • STRESS MANAGEMENT & SELF-CARE
5 EQ – Quadrant 3 (Social-Awareness)

 

  • Empathy
  • Active Listening Skills
  • Asking great questions
  • Solution-Based Questioning Skills
6 EQ – Quadrant 4 (Social Leaderships)

 

  • Facilitative Leadership
  • Providing a Safe Space for every Voice
  • Coaching & Mentoring Leadership
  • Delegation
  • Facilitating Feedback, the Food of Champions!

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