NLP is the art of understanding behavioral patterns and communication patterns of self and others to get better results. 

This course provides professionals with best practices and understanding of Neuro-Linguistic Programming (NLP) to achieve optimum mental health. The main goal is to enhance people's ability to make wise and creative decisions for personal growth and professional excellence.

Participants would obtain dual certification from this program; from the American Union of NLP (AUNLP) and the Institute of Metaphysical Practitioners Association (IMPA, USA) in collaboration with Quantum Achievers International (as assessor and learning partner).

Upcoming program date: 7-8th, 14-15th & 22 February 2025 (5-days)

The Front Office Department is the heartbeat of any hotel, serving as the first and last point of contact for guests. From the moment a guest makes an inquiry to their final goodbye, the Front Office shapes the guest's experience and defines the hotel's image. This critical department sets the stage for service excellence, managing everything from handling reservations and addressing guest queries to resolving complaints—all while creating a lasting impression of the hotel's quality and service.

But the role of front office professionals goes beyond interpersonal and communication skills. To truly excel, today’s front office teams must master accounting, auditing, operational planning, and even basic room revenue management strategies to help boost profitability. They must also play an active role in recruiting, training, and leading a service-driven team that thrives in an ever-evolving hospitality landscape.

In a world where technology is revolutionizing the guest experience, front office personnel must balance the digital advancements guests expect with the personal touch that defines exceptional hospitality. This program equips you with the comprehensive skills needed to manage these demands, ensuring your team stays at the forefront of service excellence.

In-house Option: This program can be delivered in 4-6 sessions (3.5 hours each) spread over two weeks to accommodate shift staff. Click Get Proposal to request for a tailored version of the training and customise the content to fit your team's specific needs. 

The Security Awareness and Response Training program is designed to equip physical security guards with the essential skills to identify, assess, and respond to security threats in real-time. As key players in any comprehensive security strategy, physical security guards are responsible for protecting people, property, and assets by maintaining a strong, visible presence that deters unauthorized access and criminal activity. They also serve as the first line of defense in emergencies, responding swiftly to incidents as they unfold.

Unlike automated systems such as CCTV or alarms, security guards bring a human element that enables them to evaluate situations, make informed decisions, and take immediate action when necessary. Their ability to adapt quickly is crucial in environments that demand a prompt and decisive response. This training emphasizes the importance of this human judgment, preparing guards to act confidently and effectively in high-stakes scenarios.

The program covers a wide range of critical areas, including access control, emergency preparedness, threat identification, and incident management. Tailored to meet industry-specific needs and regulations, the course goes beyond basic observation skills, empowering guards with practical tools to manage complex security challenges and maintain order.

By the end of this program, participants will have a solid understanding of their critical role in maintaining safety and security, equipped with the knowledge and confidence to take proactive measures in safeguarding their assigned areas.

In-House Option: This program can be delivered in 2-4 sessions, allowing flexibility for shift staff. Click Get Proposal to request for a customised content that meet your team’s specific needs.

Safeguarding People, Property, and Assets!

The success of any revenue management practices to maximise revenue and optimise profitability requires the synergy and understanding of its entire crew members. While strategies and goals are defined, the implementation and execution are carried out by the team, hence everyone must understand and embrace a revenue culture.

This training programme will take your business practices and vision to the next level using a holistic revenue management approach. Learn how to identify opportunities to optimise revenue and profit generation within and beyond your boundaries.

The success of a restaurant and catering business is not confined to just offering good food but experience and more such as shifting demand, capacity management and online strategies. Discover how practical and effective restaurant and catering revenue management can be and learn to measure performance results for continuous growth in revenue and GOP. Measuring success and progress is not about covers and revenue but utilisation and bottom line.

During the training workshop, discover hidden demand and new opportunities beyond your current practices that can lead to optimal financial results and higher returns on investment.

Upcoming Intake Date: 2 & 3 October 2024 - 100% Online - HRDF Claimable - Hit Get Proposal and save your seat(s) today!

The Corporate Wellness Program is an in-house program under the occupational health category specifically designed for busy executives.

The objective of this program is to educate participants on the basics of health and wellness. Preventive measures and disease management are the focus of this program. This program is structured in a manner where a layman will understand the principles of wellness and more importantly will be able to apply the principles that are taught. Among the features of this program is its interactive approach where participants will have opportunities to participate in actual case studies of individuals.

Corporate Wellness Programs are designed to nurture wellness in workers, regardless of the work environment. They essentially focus on bettering the behaviour of the employee and increasing the performance levels. Many factories, corporate offices, large corporations, and small corporations alike across the world have benefited tremendously by implementing Company Wellness Programs.

Benefits of A Corporate Wellness Program

The reasons why you need a wellness program for your company taken from the organization point of view, are as follows:

• Improve Productivity - If the employees aren’t completely fit, they can’t perform to the best of their abilities and thus can’t give their 100%. Tension or stress is another primary reason behind the underperformance of employees. 
• Improve ‘Presenteeism’ - Presenteeism refers to instances when the employees of an organization do come to work but fail to put in their best effort due to reasons such as depression, stress, injury or illness.
• Reduce Absenteeism - If employees are not physically, psychologically or spiritually fit, chances are, their absenteeism will increase. The main reason behind the absenteeism of employees can be their ill health or too much stress. Company Wellness Programs emphasize on improving their physical and psychological wellness and thus making them fitter and happier.

Other advantages of Company Wellness Programs are as follows:

• They boost the morale of the employees by creating a happy, supportive and cordial environment.
• They improve job satisfaction among employees.
• They negate or minimize healthcare costs.
• They reduce the effect of a stressful, demanding workplace

This program is a basic hands on class for participants who are interested to learn the art of creating classic western desserts and pastries. This 2 day class is designed for participants to be equipped with the skills to prepare, bake and assemble desserts and pastries guided by the Pastry Advisor of Taylor's Culinary Institute.

In today's ever-evolving world of hospitality, where the art of service is constantly being redefined, the demand for butlers who not only possess theoretical knowledge but also practical expertise has reached new heights. Welcome to the Advanced Level Butler Skills Training Program, a comprehensive three-day journey that transcends conventional training methods. Our program goes beyond the classroom, emphasizing immersive learning through case studies and role plays to provide participants with hands-on experience and the ability to excel in the multifaceted role of a modern butler.

The Power of Practical Application: In this advanced program, we understand that knowledge alone is not enough; the true mastery of butler skills comes from applying that knowledge in real-world scenarios. To this end, our curriculum is carefully designed to blend theory with practice, ensuring that every participant gains a deep understanding of the nuances of the profession. We believe in learning by doing, and that's precisely what sets our program apart.

Case Studies: Participants will delve into real-life case studies from the world of luxury hospitality. These case studies provide a glimpse into the complex challenges and unique situations butlers face daily. Through in-depth analysis and discussion, participants will develop critical thinking skills and learn to formulate innovative solutions to intricate problems.

Role Plays: The heart of our program lies in the role plays that immerse participants in simulated scenarios. Here, you won't just learn about butler service, you'll become a butler. Through role plays, participants will have the opportunity to put theory into practice, fine-tune their interpersonal skills, and make split-second decisions while providing impeccable service. Whether it's handling a demanding VIP guest or orchestrating a flawless club floor check-in, participants will experience it firsthand.

NOTE: Inquire should you are interested in scheduling a consultation for our Advanced Level Butler Skills Training Program. Our advanced program content is meticulously customized to align with your specific service standards, ensuring that it precisely meets the Standard Operating Procedures (SOP) of your esteemed brand. 

The course would be conducted through a blend of lectures, group discussions, personalized feedback and interactive workshop activities. Participants would also be given exemplary emails and reports, as well as intensive practical exercises throughout the course.

This hands-on two-day course will guide participants on how to write in a way that informs, persuades, and influences decision-makers in a professional and affirmative way. Using writing, analyzing and editing activities, participants will learn to prepare reader-oriented documents that communicate clearly and effectively.

“We got in the wrong person!”, "I should've known better!", "This person is not qualified!"

Does this sound familiar? The reason being is using outdated traditional interviewing style. If your organization is going to excel, it needs the right people. Interviewing must be conducted strategically in mind. The purpose of Behaviour-Based Interviewing is to identify the right candidate for the right job – hence, make the interviewing process more effective. Traditional interviewing process leaves out the more important aspects of hiring – competency. This program will equip you in a step-by-step process, with the cutting-edge tools to manage the behavioural interviewing process more effectively and improve your selection decision.

This 2-day highly interactive & practical program is designed to equip the Managers with step-by-step process, practical skills and tools to conduct interviewing more effectively and improve their hiring quality.

"You need to be prepared for today's media culture, in which a tweet can become newsworthy, and a news interview can become tweet-worthy" (Brad Phillips).

Digital and social media platforms are an easy way for your brand and customers to interact in real life, but it is also a double-edged sword in a crisis. With just a single click, information (whether true or not) can spread like wildfire, making it incredibly difficult to control.

From monitoring, diverting, avoiding, to preparing for, and finally surviving an online crisis, you will need to have specific frameworks set in place. This way, you maximize your preparation to allow you the opportunity to minimize damage to your brand reputation and get your business back into the swing of things as soon as possible.

This hands-on workshop is filled with proactive and reflective exercises, best practice tips, and simulation activities to orient you toward being well-planned for potential crises, along with a strong grasp of how to navigate your way through a crisis that plays out online.

The methodology of this course would rely on four main steps: Analysis of each participant at a macro level; Division of the participants into smaller groups to further investigate the key thoughts, observations, emotions, and actions of each participant at a micro-level; Presentation of the results by each group; Finally a brainstorm session on the major challenges and issues. The following would be conducted through a blend of lectures, group discussions, and interactive workshop activities. It is especially suitable for administrative executives and managers who would like to enhance their negotiation skills and improve the way they approach difficult conversations.

Upcoming intake: 4-8 December 2023 (5-days) 

An advanced-level qualification for professionals working in the wine industry and for wine enthusiasts. For individuals seeking to delve deeper into the world of wines, this qualification provides a detailed understanding of grape-growing and wine-making. The WSET Level 3 Award in Wines is designed to give a thorough understanding of the factors that account for the style, quality, and price of the principal still, sparkling and fortified wines of the world. The qualification will assist those who are required to make professional evaluations of wines with regard to their style, quality, and price. The qualification provides the in-depth product knowledge required to underpin job skills and competencies, for example in product selection in the retail and hospitality sectors.

Successful candidates will be able to describe the characteristics of the principal wines of the world and give information on the key factors influencing style, quality, and price. They will consequently be in a position to advise management, answer customer queries authoritatively, and make informed selections of wines in a variety of situations.