Front Office Department plays a vital role in a hotel throughout a guest stay being the first and the last department where a guest interacts to create an overall hotel’s image and reputation. The Front Office Department is also responsible for creating first hand impressions regarding the level of services and facilities provided even before the guest stepped into the hotel. Being the façade of a hotel, this department is responsible for answering enquiries, providing information, redirecting queries, handling complaints etc. Aside from possessing interpersonal and communication skills, a successful front office personnel should also be knowledgeable of accounting, auditing, planning and evaluating its operations while applying basic room revenue management concepts to increase revenue. An apt front office personnel also has a role in recruiting, hiring and training her or his team to provide the best service. As hospitality is ever evolving and demanding, the pace at which guest technology has also increased dramatically as our guests are expecting that unbeatable experience during their stay and yet not losing the human touches and connectivity experiences that our industry is well known for. Henceforth, the role of a skilled professional Front Office personnel has become ever more. Certificate Assessment Criteria As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as follows: - Achieve 100% attendance for each module- Successfully complete all project work, assignments & tests. Who Should Attend? This program Is designed for industry personnel who has experience in a hotel front office department and at least hold a supervisory position.