CERTIFICATION:

Certified PECB Trainer

Certified HRDF Trainer

Certified CCSD Cyber Security Professional

Certified CCSD Cloud Technology Associates

Certified GCSD Lean Six-Sigma Green Belt

Certified PECB Lead Auditor ISO/IEC 9001

Certified CCSD ISMS Lead Implementer ISO/IEC 27001

Certified in Prince 2 ® Foundation in Project Management

Certified in ITIL ® Information Security based on ISO/IEC 27002

Certified ITIL ® Practitioner in IT Service Management

Certified ITIL ® Intermediate in IT Service Operation

Certified ITIL ® Foundation in IT Service Management

Certified ITIL ® in Cloud Computing

Certified COBIT ® 5 Foundation

Certified in Coaching and Calibration Skills for Call Center

Certified in Delivering Learning / Teaching by City & Guilds, United Kingdom 

More than 6 years of experience in Leadership Coaching for Businesses

• COACHING OVER INTERNAL AUDIT PROCESSES

• ENGAGEMENT IN IT SERVICES WITH THE NEEDS OF ITSM/ITIL PRACTICES

• ENGAGEMENT OF IT SERVICE MANAGEMENT ISO 20000-1:2011

• COACHING OF QUALITY MANAGEMENT SYSTEM ISO 9001

• COACHING SOFT-SKILLS TRAINING FOR CALL CENTER

• TRAINING OF CALL CALIBRATION TECHNIQUES

More than 7 years of experience in Service Solutions for Businesses

• DELIVERY ON IT SERVICE OPERATIONS

• DELIVERY ON SERVICE TRANSITIONING

• DEVELOPMENT OF SERVICE SYSTEM CONFIGURATIONS

• TRANSFORMATION OF IT INFRASTRUCTURE

• CONFIGURATION OF IT SERVICE MANAGEMENT TOOL

PROJECTS & TALKS

UiTM Leadership Dialogue

Cyber Security Professional Dialogue

GKK Leadership Development Talk

ISO 9001:2015 Consultation & Implementation

ISO 27001:2013 Consultation & Implementation

CORPORATE 

Management Representative (MR) ISO 20000-1: 2011 

Head of Department - IT Service Desk

Incident Manager 

Problem Manager 

Change Manager

Data Center Facility Manager 

QA ISO 9001 Coordinator

Senior CRM Delivery Analyst

TRAINING

Cyber Security Professional

Cyber Security Awareness

Cloud Technology Associate

e-Commerce

ITILv4 Foundation

Industrial Revolution 4.0

Leadership in You

Great Communicator

Customer Service Professional

Digital Marketing

Robotics Process Automation

IT Service Management 

ACADEMIC QUALIFICATION

2019 : Masters in Business Administration (IT Management) Multimedia University, Cyberjaya.

2016 : BoM (Hons) in Human Resource Management - Multimedia University, Cyberjaya.

2006 : City & Guild Level 3, Certificate in Delivering Learning - Newcastle College, Newcastle, United Kingdom.

2003 : National Higher Diploma in Information Technology - Nirmal Institute of Information Technology, Ipoh, Perak.

2001 : Certificate in Information Technology - PBUM, University of Malaya, Kuala Lumpur