CERTIFICATION:
Certified PECB Trainer
Certified HRDF Trainer
Certified CCSD Cyber Security Professional
Certified CCSD Cloud Technology Associates
Certified GCSD Lean Six-Sigma Green Belt
Certified PECB Lead Auditor ISO/IEC 9001
Certified CCSD ISMS Lead Implementer ISO/IEC 27001
Certified in Prince 2 ® Foundation in Project Management
Certified in ITIL ® Information Security based on ISO/IEC 27002
Certified ITIL ® Practitioner in IT Service Management
Certified ITIL ® Intermediate in IT Service Operation
Certified ITIL ® Foundation in IT Service Management
Certified ITIL ® in Cloud Computing
Certified COBIT ® 5 Foundation
Certified in Coaching and Calibration Skills for Call Center
Certified in Delivering Learning / Teaching by City & Guilds, United Kingdom
More than 6 years of experience in Leadership Coaching for Businesses
• COACHING OVER INTERNAL AUDIT PROCESSES
• ENGAGEMENT IN IT SERVICES WITH THE NEEDS OF ITSM/ITIL PRACTICES
• ENGAGEMENT OF IT SERVICE MANAGEMENT ISO 20000-1:2011
• COACHING OF QUALITY MANAGEMENT SYSTEM ISO 9001
• COACHING SOFT-SKILLS TRAINING FOR CALL CENTER
• TRAINING OF CALL CALIBRATION TECHNIQUES
More than 7 years of experience in Service Solutions for Businesses
• DELIVERY ON IT SERVICE OPERATIONS
• DELIVERY ON SERVICE TRANSITIONING
• DEVELOPMENT OF SERVICE SYSTEM CONFIGURATIONS
• TRANSFORMATION OF IT INFRASTRUCTURE
• CONFIGURATION OF IT SERVICE MANAGEMENT TOOL
PROJECTS & TALKS
UiTM Leadership Dialogue
Cyber Security Professional Dialogue
GKK Leadership Development Talk
ISO 9001:2015 Consultation & Implementation
ISO 27001:2013 Consultation & Implementation
CORPORATE
Management Representative (MR) ISO 20000-1: 2011
Head of Department - IT Service Desk
Incident Manager
Problem Manager
Change Manager
Data Center Facility Manager
QA ISO 9001 Coordinator
Senior CRM Delivery Analyst
TRAINING
Cyber Security Professional
Cyber Security Awareness
Cloud Technology Associate
e-Commerce
ITILv4 Foundation
Industrial Revolution 4.0
Leadership in You
Great Communicator
Customer Service Professional
Digital Marketing
Robotics Process Automation
IT Service Management
ACADEMIC QUALIFICATION
2019 : Masters in Business Administration (IT Management) Multimedia University, Cyberjaya.
2016 : BoM (Hons) in Human Resource Management - Multimedia University, Cyberjaya.
2006 : City & Guild Level 3, Certificate in Delivering Learning - Newcastle College, Newcastle, United Kingdom.
2003 : National Higher Diploma in Information Technology - Nirmal Institute of Information Technology, Ipoh, Perak.
2001 : Certificate in Information Technology - PBUM, University of Malaya, Kuala Lumpur