Quality Management Systems
Introduction
A well-structured Quality Management System (QMS) is essential for maintaining efficiency, compliance, and continuous improvement in any organization. This ISO 9001:2015 Internal Auditor Training (Day 2) provides participants with comprehensive knowledge and hands-on skills to effectively plan, conduct, report, and follow up on internal audits in accordance with ISO 19011 guidelines. By mastering audit principles, evidence collection, and reporting techniques, participants will be equipped to ensure compliance, enhance operational effectiveness, and drive quality excellence within their organizations.
WHO SHOULD ATTEND THIS COURSE?
- This course is intended for those who are appointed as internal auditors to audit the Quality Management systems and suitable for delegates from various functions and levels.
- The management system committee.
- All personnel who are /will be coordinating internal audit activities within the organization.
- Existing auditors who wish to refresh their skills.
Outcome
Upon completion of the training, delegates will have the ability to perform their role as auditors, starting from planning, conducting, reporting and follow-up an audit. This includes attaining the following knowledge and skills:
- Understand the audit steps and terminology.
- The principles of auditing.
- Understand how to develop an audit plan and audit checklist.
- Understand how to collect audit evidence relevant to the standard throughout the audit processes.
- Ability to prepare and distribute the audit report.
- Ability to conduct audit follow up.
- Understand the audit steps and terminology.
- The principles of auditing.
- Understand how to develop an audit plan and audit checklist.
- Understand how to collect audit evidence relevant to the standard throughout the audit processes.
- Ability to prepare and distribute the audit report.
- Ability to conduct audit follow up.
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| No | Topic | Topic Description |
|---|---|---|
| 1 | Day 1 - The course covers tutorial, discussion, simulation audit and/ or facilitated activities |
• Opening and Introduction. • 7 Management Principles • PDCA Structure • Terms and definitions • ISO 9001 2015 Requirements Context of the organization ➢ Exercise 1 Internal & External ➢ Understanding the Needs and Expectation of interested Parties. ➢ Exercise 2 ➢ Scope of the QMS ➢ Risk & Opportunities ➢ Exercise 3 ➢ AUDIT PERSPECTIVE ➢ Leadership & Commitment ➢ Customer Focus ➢ Quality Policy ➢ Roles & Responsibilities ➢ Planning – Quality Objectives ➢ Exercise 4 Quality Objectives ➢ AUDIT PERSPECTIVE ➢ Planning Changes ➢ Support - People & Infrastructure ➢ Support Environment ➢ Support monitoring and measurement resources ➢ Support Organizational Knowledge ➢ Support Competence ➢ Awareness & documented information & Control. ➢ AUDIT PERSPECTIVE ➢ Operations Planning & Control ➢ Requirement of product & services ➢ Changes to requirements |
| 2 | Day 2 - The course covers tutorial, discussion, simulation audit and/ or facilitated activities. |
• QUIZ – recap from day 1 • ISO 9001 2015 Requirements continued ➢ Control of externally provided processes, product and services ➢ Type and extent of control ➢ Information for external providers ➢ AUDIT PERSPECTIVE ➢ Production and service provision ➢ AUDIT PERSPECTIVE ➢ Identification & traceability ➢ AUDIT PERSPECTIVE ➢ Property belonging to customer ➢ AUDIT PERSPECTIVE ➢ Preservation ➢ Post Delivery activities ➢ AUDIT PERSPECTIVE ➢ Control of changes ➢ Release of product and services ➢ AUDIT PERSPECTIVE ➢ Control of nonconforming output ➢ Documentation information (NC) ➢ AUDIT PERSPECTIVE ➢ Performance Evaluation ➢ AUDIT PERSPECTIVE ➢ Internal Audit ➢ Management Review ➢ Improvement ➢ AUDIT PERSPECTIVE • Planning for the test audit. • Conducting the Audit. • Simulation Audit / Case Study. • Audit Review and Report Writing • Presentation of Audit Finding. • Audit Follow up. ➢ Q & A |