The Art of Investigation for HSE Professionals

The Art of Investigation for HSE Professionals

Introduction

The Art of Investigation: Techniques for Health, Safety & Environment (HSE) Professionals.

In today’s fast-paced and highly regulated workplace, the ability to conduct thorough, unbiased, and effective internal investigations is a critical skill for every manager. Whether addressing employee misconduct, safety violations, or compliance issues, the way you handle an investigation can make or break trust, credibility, and organizational integrity. Introducing "9 Steps to Conducting a Successful Internal Investigation & Accident Investigation Techniques" a two-day immersive workshop designed to equip Health, Safety, and Environment (HSE) Managers with the tools, strategies, and confidence to navigate complex investigations with precision and professionalism. Through interactive simulations, real-world case studies, and expert guidance, this program will transform you into a leader who not only solves problems but also fosters a culture of accountability and safety

"Where Every Investigation Becomes a Step Toward Organizational Excellence." - hsglaw

Outcome

By the end of the program, participants will be able to:

- Master the 9-Step Framework: Gain a comprehensive understanding of the systematic approach to conducting internal investigations, from defining the problem to compiling a legally sound investigative report.
- Enhance Interviewing Skills: Learn how to effectively interview complainants, accused parties, and witnesses while maintaining neutrality, gathering accurate information, and avoiding common pitfalls.
- Navigate Legal and Policy Compliance: Understand how to align investigations with corporate policies, state, and federal laws, including OSHA, HIPAA, and Malaysian regulations, to mitigate organizational risk.
- Develop Critical Decision-Making Abilities: Build the confidence to draw fair conclusions, make actionable recommendations, and implement corrective measures that are both effective and equitable.
- Prevent Retaliation and Foster Trust: Learn best practices for ensuring investigations are unbiased, transparent, and free from retaliation, while maintaining a positive workplace culture.

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No	Topic	Topic Description
1	Step 1 - Defining the Scope and Objectives of the Investigation	Foundations of Internal and Accident Investigations Understanding the purpose of the investigation: Addressing complaints, misconduct, or safety incidents. Identifying the type of investigation: Simple (e.g., absenteeism) vs. complex (e.g., theft, safety violations). Reaffirming existing protocols and aligning with organizational policies.
2	Step 2 - Building a Framework for the Investigation (Practical Simulation 1)	Creating a structured roadmap: Identifying key stakeholders (complainant, accused, witnesses). Determining the information required: Preparing targeted questions (who, what, when, where, why, how). Practical Simulation 1: Role-playing the framework setup and stakeholder identification.
3	Step 3 - Conducting Effective Interviews	Techniques for interviewing complainants, accused parties, and witnesses. Active listening and note-taking: Documenting facts without bias or assumptions. Handling nervous or uncooperative interviewees and adapting questions on the spot. Practical Simulation 2: Conducting mock interviews and practicing follow-up questioning.
4	Step 4 - Advanced Investigation Techniques and Reporting	Advanced Investigation Techniques and Reporting Evaluating Compliance with Corporate Policies Reviewing findings against organizational policies and procedures. Identifying policy violations and their implications for the organization. Case study: Applying corporate policies to real-world investigation scenarios.
5	Step 5 - Assessing Legal and Regulatory Compliance	Understanding relevant laws: HIPAA, OSHA, Akta Kanun, Akta Jenayah, and other Malaysian laws. Mitigating organizational risk and liability through compliance. Role of risk management teams in addressing legal concerns.
6	Steps 6 - Drawing Conclusions and Making Recommendations	Analyzing evidence and witness statements to determine credibility. Formulating conclusions: Founded, unfounded, or inconclusive. Crafting fair and actionable recommendations based on findings.
7	Step 7 - Implementing Corrective Actions	Determining appropriate corrective measures: Warnings, training, suspension, or termination. Ensuring corrective actions align with organizational policies and legal requirements. Strategies for preventing recurrence and fostering a positive workplace culture.
8	Step 8 - Compiling the Investigative Report	Structuring a formal investigative brief: Including evidence, findings, and recommendations. Ensuring the report adheres to legal and organizational standards. Practical Exercise: Drafting a sample investigative report based on a case study.
9	Step 9 - Presenting Findings and Ensuring Accountability	Communicating investigation outcomes to stakeholders and management. Addressing potential retaliation and ensuring transparency. Group Activity: Presenting findings to a mock panel and receiving feedback.

Expert

Ts Dr. Timothy Law

Dr. Timothy or fondly known as “Coach Tim” have a 36-years track record in Coaching, Training, Learning & Development. Tim graduated in Diploma in Management from the Malaysian Institute of Management (1999), and with an MBA in Organization Behaviour from the University of Newcastle, Australia. Later, Tim obtained his PhD in Organization Learning and Development, University of Newcastle, Australia. His expertise is in Business Strategization & Visioning, Board of Directors and Stakeholder Management as a Panel Coach, Facilitator and Master Trainer for Institute Of Corporate Directors Malaysia ( ICDM), Customer Experience Enhancement Human Resources and Business Management, Blue Ocean Strategy, Strategic Implementation Skills and Professional Workforce Development. Dr.Timothy corporate experiences, where he held Senior Management Portfolios, includes servicing our Nation, past premier Prime Minister, Tun Dr. Mahatir Mohamad and Tan Sri Rafidah Aziz as the General Manager And Assistant Director Of International Trade (Asia Pacific). His quasi- governmental role enables Dr.Timothy to be a “Practitioner” in handling, managing and engaging Board Of Directors, Stakeholders, High Ranking Civil Servants as well as Law Enforcement Agencies effectively, for Government –Link Companies (GLCs) and Institutional Governing Bodies such as Financial Institutions, Malaysia Institute Of Integrity,Malaysia Anti-Corruption Commission (MACC), Ministry of Foreign Affairs and Polis DiRaja Malaysia ( PDRM), as a respected Police Officer in Polis Sukeralawan DiRaja Malaysia (SSPRM). Working as a senior learning facilitator and consulting for various Branded Organizations, Dr. Tim have provided advisory and operations improvement services for clients in Malaysia and across the ASEAN Region as well as international platforms. He have a strong record in designing innovative programs that have contributed to revenue generation, customer satisfaction and employee motivation, in many Malaysian organizations. Dr. Timothy Law is a Certified Advisor And Coach for few Multinational Consulting And Advisory firms in Malaysia and representative in Asia Pacific. He has been an Executive Business Performance Coach both international and global presence various reputable business consulting and advisory such as INSEAD ( Europe and South- East Asia), Deloitte Consulting (Asia-Pacific- Learning & Development) and Persona Consulting ( USA And Australasia) since the 90’s. Master Coach Timothy has contributed his expertise and having a tremendous dynamics track records in various fields focusing on Management Advisor, Business Coaching & Consulting, and Training & Development for over 32 years. With his motto “impact lives through coaching & training”, he is the Founder and Managing Director of TRANSFORMATIONAL INNOVATIVE MAVERICK Sdn.Bhd.(Malaysia & China) Dr. Tim have consulted for, have facilitated, and continue to work on Certification Programs and workshops for the Human Resources Development Corporation (HRD Corp) Malaysia and for various South-East Asian countries as a Master Facilitator & Chief Assessor. He also work with various Learning Academies and Universities in Malaysia, Vietnam, China, Myanmar and Cambodia to introduce new learning technologies and educational opportunities. In 2021, Dr. Timothy was appointed Adjunct Professor by University of Chichester, UK, taking up an Executive Supervisory Role for Professionals embarking on their Post-Graduate and Masters Degree In Management And Leadership across six (6) major cities in China. Coach Dr. Tim is also an ICF (International Coaching Federation) Certified Coach and a member of the Hong Kong Action-Learning Coaching Association since 2012 in championing new coaching and facilitation techniques using multiples languages, namely Cantonese, Mandarin and Bahasa Malaysia. Dr. Tim have facilitated more than 5,000 Certification workshops and speaking engagements for conferences, as well as custom-designed solution-based workshops for companies and government agencies in 15 countries.