The Art of Workplace Diplomacy

The Art of Workplace Diplomacy

Introduction

Great employees are the cornerstone of high-performing teams and thriving organizations. This 2-day program is designed for people managers who are ready to refine their leadership skills and tackle the challenges in today’s fast-paced and people-centric workplace.

HR, Admin Managers, and Executives play a critical role in shaping organizational culture, driving employee engagement, and ensuring high performance. This program is designed to equip participants with the skills and strategies needed to master managing staff professionally. From feedback delivery, to managing poor performance effectively, this program ensures staff learn effectively through a blend of interactive workshops, role-playing scenarios, and practical tools. Participants will leave with actionable insights to foster a positive workplace culture, enhance team performance, and drive organizational success.

Outcome

By the end of this program, participants will be able to:

- Develop the skills to deliver constructive feedback.
- Implement proven strategies to retain top talent and reduce employee turnover.
- Address poor performance effectively while maintaining fairness, empathy, and compliance.
- Gain practical tools to handle sensitive employee issues with confidence and professionalism.
- Build a high-performing team culture through trust, engagement, and effective communication.

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No	Topic	Topic Description
1	The Science of Effective Feedback	Learn how to structure and deliver feedback that motivates and inspires change. Practice techniques for giving constructive criticism and positive reinforcement. Explore real-world scenarios to handle difficult feedback conversations with confidence.
2	Retention Strategies for the Modern Workplace	Understand the key drivers of employee retention and engagement. Explore innovative approaches to keep top talent engaged and committed.
3	Managing Poor Performance with Empathy	Develop techniques to address underperformance while maintaining team morale. Learn how to set clear expectations, document performance issues, and create improvement plans. Role-play scenarios to practice handling sensitive performance conversations.
4	Building a Feedback-Driven Culture	Learn how to create an environment where feedback is welcomed and acted upon. Explore tools for continuous feedback, such as 360-degree reviews and peer feedback systems.
5	Building Trust as a Leader	Understand the key behaviors that build trust and credibility within your team.
6	Conflict Resolution and Team Harmony	Learn strategies to resolve conflicts and maintain a positive team dynamic.
7	Employee Engagement and Motivation	Discover how to create an environment that fosters enthusiasm and commitment. Learn about intrinsic and extrinsic motivators and how to apply them effectively. Develop strategies to align individual goals with organizational objectives.
8	Legal and Ethical Considerations in People Management	Gain insights into the legal and ethical aspects of performance and retention management. Understand compliance requirements and how to handle sensitive employee issues. Learn best practices for documenting performance issues and avoiding legal pitfalls.

Expert

Tarana G. Ramchand

Tarana Gullchand Ramchand is a seasoned leader in academic administration with over 25 years of experience across higher education, regulatory management, and financial operations. Holding a Master of Business in Professional Accounting and a member of CPA Australia and Malaysian Institute of Accountants, Tarana is committed to professional excellence and lifelong learning. Currently serving as Pro Vice-Chancellor at Taylor’s University, she has played a pivotal role in establishing and leading the Centre for Academic Programme Management (CAPM), streamlining academic operations, enhancing student support, and driving global mobility initiatives. Tarana is widely recognized for her diplomacy, professionalism, and ability to foster a culture of respect and collaboration. As a skilled trainer and mentor, she has extensive experience coaching internal staff on effective communication, conflict resolution, and stakeholder engagement. Known for her fairness, integrity, and empathetic approach, she cultivates an environment where individuals feel valued and empowered. Her leadership not only strengthens professional relationships but also instills confidence and accountability, ensuring that teams communicate with clarity, navigate challenges tactfully, and contribute to a cohesive and high-performing organization. Her career at Taylor’s University includes impactful roles such as Director of Faculty Management and Senior Faculty Office Manager, where she led accreditation efforts, built strategic international partnerships, and championed transformative projects like e-learning integration and collaborative classroom development. Previously, at the Malaysian Institute of Accountants (MIA), she worked on regulatory compliance, developed industry guidelines, and conducted workshops to align organizations with evolving standards. Fluent in English and proficient in Bahasa Malaysia, Tarana is recognized for her strategic vision, exceptional communication skills, and ability to inspire teams. Her expertise in training, stakeholder management, and operational leadership continues to drive institutional success and meaningful impact in the communities she serves.