Bar Supervisory Skills Masterclass

Bar Supervisory Skills Masterclass

Introduction

Get ready to shake things up! The Bar Supervisory Skills Masterclass is a dynamic, hands-on training designed for current and future bar leaders and beverage enthusiasts who want to level up their game. Whether you’re a head bartender, bar supervisor, or aspiring team leader, this 2-day experience dives deep into everything you need to run a smooth, profitable, and guest-focused bar. From mastering day-to-day operations and crafting killer menus to managing teams, boosting sales, and staying on top of legal know-how, you’ll tackle real-world challenges through role-play, simulations, and plenty of practical action. It's not just training, it’s your behind-the-bar leadership breakthrough.

Outcome

By the end of this course, participants will be able to:

- Understand and execute the key responsibilities of a bar supervisor, including team leadership, workflow management, and operational oversight.
- Manage bar inventory, supplier relations, and cost control systems to ensure efficiency and profitability in daily bar operations.
- Manage bar inventory, supplier relations, and cost control systems to ensure efficiency and profitability in daily bar operations. Design and promote a profitable beverage menu by applying advanced knowledge of spirits, cocktails, beer, wine, and non-alcoholic pairings.
- Enhance the customer experience through effective service strategies, guest personalization, and professional conflict resolution.
- Ensure legal compliance and maintain a safe work environment by applying responsible serving practices, hygiene standards, and emergency procedures.

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No	Topic	Topic Description
1	Module 1: Introduction to Bar Supervision	Understanding the role of a bar supervisor Key leadership responsibilities in bar operations Building a high-performance bar team
2	Module 2: Effective Bar Operations Management	Bar setup, organization, and workflow efficiency Managing bar stock, inventory control, and cost management Supplier relations and procurement strategies
3	Module 3: Beverage Knowledge & Menu Engineering	Advanced spirits, cocktails, and mixology essentials Beer, wine, and non-alcoholic beverage pairing Designing profitable and attractive drink menus
4	Module 4: Customer Service Excellence & Guest Experience	Understanding guest preferences and handling special requests Managing difficult customers and conflict resolution Personalizing the guest experience for loyalty-building
5	Module 5: Leadership & Team Management	Coaching and mentoring bartenders for skill development Conflict management and team motivation strategies Performance evaluation and feedback techniques
6	Module 6: Financial Controls & Sales Optimization	Pricing strategies and profit margin calculations Up-selling and cross-selling techniques Bar promotions and marketing strategies for revenue growth
7	Module 7: Legal Compliance & Workplace Safety	Alcohol laws, responsible serving practices, and licensing Occupational safety, hygiene, and hazard management Handling emergencies: Fire, accidents, and intoxicated guests
8	Module 8: Practical Assessment & Certification	Real-world simulation of bar supervision scenarios Hands-on cocktail creation and cost-control exercises Final Q&A assessment, feedback, and certification distribution

Expert

Raj Narayana Pillai

Raj Narayana Pillai, fondly known as Rajj, began his hospitality journey in 1999 at The Ritz-Carlton Millenia Singapore. Hailing from Johor Bahru, Malaysia, he moved to Singapore after completing his SPM and pursued tertiary qualifications in Hospitality and Tourism while working at The Dubliner Irish Pub. His early career saw him organizing high-profile parties and events for both local and international celebrities. With extensive hands-on experience at leading establishments such as Timbre Group, The Dubliner, and the renowned cocktail bar Here and There, Rajj honed his skills in bar management, inventory control, and mixology. Over the years, he transitioned into F&B consulting and training, executing events like the F1 Fuel Party, Beerfest, and Rock and Roots Festival, and collaborating with global liquor brands including Jim Beam and Absolut Vodka on brand activations and cocktail innovations. As an HRDF-certified trainer and F&B Lecturer at CQ TEC TVET College, Rajj has developed and delivered specialized training modules in bar operations, beverage innovation, and elite butler service. His commitment to excellence in hospitality education extends beyond the classroom—he has actively participated in hospitality event planning, technical training, and student recruitment initiatives. Passionate about mentoring the next generation of industry professionals, Rajj believes in "The Perfect Management," a philosophy that prioritizes guest experience, leadership, and adaptability in a constantly evolving industry. Through his reskilling programs, he has contributed to the upskilling of hospitality teams in renowned hotels such as Cititel Penang, Dorsett Hartamas, and Pullman Miri, cementing his role as a forward-thinking leader in the F&B and hospitality landscape.