Essential Management Skills

Essential Management Skills

Introduction

To be competitive in the market, organizations need to differentiate themselves from the competitors by creating competitive advantage from the perspectives of both internal and external resources. Internally, organizations will need to champion their vision, mission and objectives to the entire team through consistent communications and promotions by the leaderships, top management and/or business owners. However, the tasks of most of the operational planning and implementation activities rest with the managers and leaders that drive their teams on a daily and regular basis.

These continuous management activities will be crucial to the successful planning and implementation of the business plans, that will lead to the fulfillment of the organizational goals and objectives. Thus, effective management activities are considered important internal activities that provide the bridge between the leadership team and the larger workforce. It is imperative that newly promoted or inexperienced managers will be able to quickly learn, understand and apply the essential management skills to improve productivity of their teams effectively.

This program provides a holistic and comprehensive framework about the essential management skills that will help the participants to work effectively and efficiently as managers, which in turn will drive the desired growth of their organizations in a sustainable approach.

Key Benefits

Participants will learn to apply the essential management skills in their organizations.

By applying and demonstrating the essential management skills in their organizations, participants will be able to achieve their departmental objectives; thus, contributing in meeting their organizational goals and objectives.

More importantly, their organizations will gain competitive advantage if the essential management skills are applied correctly and consistently by their managers in the organizations.

Who Should Attend

Current managers without sufficient prior formal management training.
Newly promoted managers, supervisors or team leaders.
Potential managers or anyone leading a team.

Learning Methods

Presentation
Facilitation
Interactive discussions and sharing of real-life issues
Quiz
Workshop
Role-Play

Outcome

Upon completion of this program, participants will be able to:

- Describe the principles of management.
- Explain the essential skills of an effective manager.
- Apply the essential management skills in the workplace.

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No	Topic	Topic Description
1	Introduction	Evolution of Management Peter Drucker’s Principles of Management
2	Developing Self-Awareness	DISC Personality Model MBTI Personality Model Big Five Personality Model Katz’s Management Model Five Areas of Self-Awareness Kohlberg’s 6-Stages of Moral Development Locus of Control Three-Dimensions of Cognitive Style
3	Managing Personal Stress	Stress Theory – General Adaptation Syndrome (GAS) Kurt Lewin’s Force-Field Theory of Change Karl Albrecht’s Four Types of Stress Time Management Priorities
4	Solving Problems Analytically and Creatively	5-Steps Problem Solving Process Four Types of Creativity Two Dimensions in Creative Problem-Solving
5	Coaching	G.R.O.W. Coaching Model Feedback Sandwich Model
6	Gaining Power and Influence	Dynamics of Personal Power Model of Power and Influence
7	Motivating Others	Key Elements in Performance Maslow’s Hierarchy of Needs for Motivation Management Involvement in Performance Motivating for Peak Performance Edwin Locke’s Goal-Setting Theory Key Elements in Performance
8	Managing Conflict	Conflict and Organizational Performance Sources of Conflict Two-Dimensional Model of Conflict Behavior
9	Empowering and Delegating	Effective Delegation Model Five Dimensions of Empowerment The Eisenhower Matrix Management Activities
10	Building Effective Teams and Teamwork	Stages of Team Development Goals Difficulty and Performance Level Building Team Cohesiveness Effective Team Feedback Management Skills for High-Performing Team Dragon Boat Analogy
11	Leading Positive Change	Kurt Lewin’s Model of Change Framework of Positive Change Value Creation of Individuals The Learning Stairs Integrating Gen AI into Management Practices Conclusion Putting Together Key Learning Takeaways Reflection on Learning Objectives Actions Plan

Expert

Dr. Kuan Chi Meng

Dr. Kuan, a trained engineer, is also a Subject Matter Expert (SME). He had accumulated over 30 years of professional working experience, mostly with multinational organizations such as Schneider Electric (French-based), Schutz (German-based), Jungheinrich (German-based) and Munters (Swedish-based); developing his competencies and exposure with focus in the manufacturing, industrial, construction, commercial and agricultural industries. Over the years, Dr. Kuan had held different leadership and senior management level positions such as General Manager (GM), Country Manager (CM), Head of Sales, National Sales Manager, Division Manager, Consultant, Project Manager and Systems Engineer. Dr. Kuan’s forte spans across leadership development, general management, sales management, sales and marketing, key account management and business development. Currently, Dr. Kuan is also providing coaching and supervision services to PhD and DBA students from the public and private universities in the preparation of Research Thesis and Dissertation. Dr. Kuan graduated with a Doctor of Business Administration (DBA) from Universiti Utara Malaysia (UUM) in 2024, a Master of Business Administration (MBA) from University of East London, UK (UEL) in 2004, and is currently pursuing his Master of Laws (LL.M) in Business Law from International Islamic University Malaysia (IIUM). Dr. Kuan had also published in an international peer-reviewed business management journal: Meng, K. C. & A. Bakar, H. (2023). Managerial coaching to improve on organizational performance: A case study of a multinational company. Global Business Management Review, 15(2), 1-19. Dr. Kuan’s DBA Thesis was titled ‘Managerial Coaching and Coachability as Predictors of Employee Work Performance: The Mediating Role of Self-Efficacy’ (2024). Key Areas of Training Competencies: Essential Management Skills Effective Coaching Skills for Managers Key Account Management Strategies Sales Management Essentials ESG Fundamentals Leadership Essentials Consultative Selling Skills