AI for HR & Administration

AI for HR & Administration

Introduction

Human Resources and Administration functions are evolving rapidly as organisations face increasing complexity in workforce management, compliance, documentation, and employee experience. Artificial Intelligence (AI) is emerging as a powerful enabler to help and administrative teams work more efficiently, consistently, and strategically—while preserving human judgment, empathy, and confidentiality.

Advances in Generative AI and Large Language Models (LLMs) allow HR professionals to streamline recruitment documentation, improve internal communication, support policy development, enhance employee engagement, and reduce repetitive administrative workload. However, AI adoption in HR requires careful consideration of ethics, bias, data privacy, and organisational governance.

This course provides a practical, HR- and administration-focused introduction to AI. Participants will learn AI fundamentals, explore how different AI tools support HR and admin workflows, and gain hands-on experience applying AI to real workplace scenarios. The emphasis is on practical productivity gains, responsible usage, and immediate applicability, without requiring technical or programming skills.

Who Should Attend - This course is designed for professionals involved in HR and administrative functions, including:

HR officers, executives, and managers
Talent acquisition and recruitment staff
Learning & development (L&D) teams
Payroll, admin, and office management staff
HR business partners and people operations teams
Department administrators and coordinators

Level & Delivery

Beginner to Intermediate | No prior AI or technical background is required | No coding required.
Duration - 2 days | Mode In-house | Methodology Instructor-led | Hands-on AI tools | Laptop or Tablet required.
Min 5 pax - Max 16 | Hit Get Proposal for an in-house quote.

Outcome

By the end of this course, participants will be able to:

Understand core AI concepts relevant to HR and administration
Distinguish between AI, Machine Learning, LLMs, and Generative AI
Evaluate and select AI tools suitable for HR and admin workflows
Use AI to support recruitment, communication, documentation, and reporting
Improve efficiency while maintaining fairness, confidentiality, and professionalism
Apply AI responsibly within ethical, legal, and organisational constraints
Identify high-impact AI use cases for HR and administrative improvement

Select to design your own content and request for a customized quotation

No	Topic	Topic Description
1	Understanding AI for HR & Administration	What Artificial Intelligence is and is not Relationship between: Artificial Intelligence Machine Learning Large Language Models (LLMs) Generative AI How AI supports HR and admin functions: documentation and policy drafting communication and coordination workforce insights and summaries employee support and FAQs Strengths and limitations of AI in HR contexts
2	AI Tools Landscape for HR & Admin Teams	Overview of AI tools for HR and administration: ChatGPT, Gemini, Copilot, Claude Perplexity, Grok, Manus, DeepSeek, Qwen, NotebookLM Differences in tools for: writing HR documents and emails summarisation and policy interpretation knowledge management and search Selecting the right AI tool for: internal communication HR documentation and SOPs administrative coordination Prompt engineering fundamentals for HR and admin tasks Hands-On Activities Writing prompts for HR announcements and emails Drafting HR policies and SOP outlines using AI Comparing outputs across different AI tools
3	AI for HR Documentation and Communication	Using AI to: draft HR letters, memos, and notices improve tone, clarity, and professionalism standardise templates (offer letters, warnings, confirmations) Managing sensitive communication with AI support Multilingual and simplified communication Hands-On Activities Drafting HR documents and internal emails Refining tone for different employee scenarios
4	Responsible AI, Ethics, and Confidentiality in HR	Risks of AI in HR and administration: bias in recruitment and evaluation data privacy breaches over-reliance on AI-generated decisions Fairness, transparency, and explainability Handling personal and sensitive employee data Human-in-the-loop HR decision-making Best practices for responsible AI use in HR
5	AI for Recruitment and Talent Support	AI-assisted recruitment tasks: job description writing screening criteria drafting interview question preparation Supporting fair and unbiased recruitment Using AI to improve candidate communication Hands-On Activities Drafting job ads and interview questions using AI Improving recruitment communication templates
6	AI for Employee Support, Policies, and Knowledge Base	Using AI to: create HR FAQs and employee guides summarise policies and employee handbooks support onboarding materials NotebookLM for HR document management Ensuring accuracy and consistency Hands-On Activities Creating employee FAQs using AI Simplifying HR policies for staff understanding
7	AI-Enabled HR & Admin Workflows	Designing AI-supported HR workflows: recruitment → onboarding → support → reporting Integrating AI into daily administrative tasks Improving turnaround time and consistency Measuring productivity and quality improvements Exercise Designing an AI-assisted HR or admin workflow
8	AI Strategy for HR & Administration Teams	Identifying high-impact AI use cases in HR and admin Positioning HR as a strategic AI-enabled function Establishing AI usage guidelines and governance Preparing HR teams for AI-enabled workplaces Change management and staff readiness Workshop Drafting a high-level AI adoption plan for HR & admin teams

Expert

Dr. Mohammed Muayad Abdulrazzaq

Dr. Mohammed Muayad Abdulrazzaq, fondly known as Dr. Obay is an accomplished AI Trainer, Academic Leader, TEDx Speaker, Industry Advisor, and Entrepreneur, internationally recognised for his contributions to Artificial Intelligence education, research, and innovation. Holding a Ph.D. in Artificial Intelligence and bringing over 20 years of experience across the information technology landscape, Dr. Obay’s expertise spans AI, Big Data Science, Machine Learning, Deep Learning, Generative AI, Large Language Models (LLMs), and Immersive Technologies. As a certified and HRD Corp-accredited trainer, Dr. Obay has trained more than 5,000 professionals, students, and business leaders through highly practical and results- driven programs in Data Science, AI Engineering, Generative AI, and LLMs. His workshops are widely praised for their clarity, relevance, and ability to translate complex AI concepts into real-world business impact. Recently, Dr. Obay was honoured to begin a new chapter as an Industry Advisor at ICMS, contributing to advanced programs and professional certifications in Generative AI, Large Language Models, Google AI & Machine Learning, and Microsoft Azure AI. His advisory role bridges academia and industry by empowering future-ready talent and organisations to thrive in the era of intelligent automation. Recognised for his excellence in AI education and leadership, Dr. Obay serves as an ELITE Fellow at the University of Malaya (UM) — Malaysia’s top-ranked university — and as an Adjunct Associate Professor at Taylor’s University, where he supervises Ph.D. and Master’s students at Taylor’s University and the International Islamic University Malaysia (IIUM). His academic work focuses on applying AI to solve real- world problems while shaping the next generation of innovators. An entrepreneur at heart, he is the Founder of Artificial Intelligence & Coding for All (AIC4ALL) — a global learning platform that equips learners of all ages with essential skills in AI, coding, and data science for IR 4.0 & IR 5.0. He also leads INNOEYETIVE, a digital innovation agency leveraging AI, Big Data, and Immersive Tech to accelerate digital transformation. As a TEDx and international speaker, Dr. Obay has delivered impactful talks and keynotes that demystify AI, inspire innovation, and promote ethical adoption of emerging technologies. His lifelong mission is simple yet powerful — to empower professionals, educators, and leaders worldwide to harness the transformative power of AI for a better, smarter future.