Managing Poor Performance

Introduction

MANAGING PERFORMANCE is arguably one of the toughest challenges for any supervisor and manager. It is however necessary. This is because poor work performance and difficult behaviours can have a negative impact on productivity and workplace effectiveness and may impact adversely on those employees who are performing well and ultimately, affect the work culture.

Organization

Outcome

At the end of this program, participants will be able to:

- Learn why performance problems happen at the workplace
- Apply fundamental principles & practices of good Industrial Relations
- Communicate Clear Expectations to all employees, effectively
- Use Re-Engineered Communication to convert blame / criticizing language to solution-focused language to inspire accountability to change
- Document Counselling sessions accurately using Counselling Form
- Conduct effective Counselling by using the 7 Rules and the 7 Step Counselling Skills
- Successfully manage poor performance and behaviour

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No Topic Topic Description
1 Managing Performance: The Fundamentals
  • Why Some Employees Struggle & Why Performance Problems Happen?
  • The Difference Between PERFORMANCE & BEHAVIOUR
  • What Is Managing Employee Performance?
  • Components Of a Performance Management System
  • Every Action Starts with MONITORING!
2 Setting & Communicating Clear Expectations!
  • Why Is Setting Clear Expectations So Crucial?
  • The 4Cs Of Clear Expectations
  • The Clear Expectations Agreement Tool
  • Group Exercise- Completing the Clear Expectations Agreement Tool
3 Counselling Skills
  • What is Counselling?
  • Consequences Of Failing to Take Action
  • Your Objective in Counselling
  • When To Start Counselling?
  • Before Counselling...Give Constructive Feedback, first!
  • The 7 Rules of Feedback & Counselling

Expert

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