Managing Poor Performance

Managing Poor Performance

Introduction

MANAGING PERFORMANCE is arguably one of the toughest challenges for any supervisor and manager. It is however necessary. This is because poor work performance and difficult behaviours can have a negative impact on productivity and workplace effectiveness and may impact adversely on those employees who are performing well and ultimately, affect the work culture.

Organization

Diya Training & Development Consultancy Sdn Bhd

Outcome

At the end of this program, participants will be able to:

- Learn why performance problems happen at the workplace
- Apply fundamental principles & practices of good Industrial Relations
- Communicate Clear Expectations to all employees, effectively
- Use Re-Engineered Communication to convert blame / criticizing language to solution-focused language to inspire accountability to change
- Document Counselling sessions accurately using Counselling Form
- Conduct effective Counselling by using the 7 Rules and the 7 Step Counselling Skills
- Successfully manage poor performance and behaviour

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No	Topic	Topic Description
1	Managing Performance: The Fundamentals	Why Some Employees Struggle & Why Performance Problems Happen? The Difference Between PERFORMANCE & BEHAVIOUR What Is Managing Employee Performance? Components Of a Performance Management System Every Action Starts with MONITORING!
2	Setting & Communicating Clear Expectations!	Why Is Setting Clear Expectations So Crucial? The 4Cs Of Clear Expectations The Clear Expectations Agreement Tool Group Exercise- Completing the Clear Expectations Agreement Tool
3	Counselling Skills	What is Counselling? Consequences Of Failing to Take Action Your Objective in Counselling When To Start Counselling? Before Counselling...Give Constructive Feedback, first! The 7 Rules of Feedback & Counselling

Expert

Sunny Savinderjit Singh

Savinderjit Singh (or Sunny as he is commonly known as) is a professional with 27 years of LEADERSHIP experience from 4 industries, including 15 years as a professional CONSULTANT TRAINER in the training and consulting business. Sunny brings a wealth of working experience at both Strategic & Operational levels from the following 4 industries: 1. Hospitality Industry2. Petroleum and Logistics Industry3. Education Industry4. Training & Consulting (present) Throughout his illustrious career in all these industries, Sunny has acquired tremendous experience in people and organizational development at both operational and strategic levels which includes functions such as Human Resources, Policy-Making, Administration, Operations, Sales and Training functions. Upon leaving employment in 2006, Sunny embarked on his dream quest as a professional Consultant Trainer and founded Diya Training, a professional Sdn Bhd training and consulting company. Sunny's passion and knowledge for training and development has led him to formulate, design and deliver DIYA's very own signature Leadership, Culture-Building, Service, Sales, Strategy & Performance Improvement Programs for HODs, Execs, Supervisors and Non-Execs (top-down approach). Besides training, Sunny's PROJECT consulting experience include Balanced Scorecard & KPIs PROJECT, Performance Management & Appraisal PROJECT, Leadership Culture PROJECT and Culture Transformational PROJECT. Sunny's world class programs and facilitation skills have met with very high scores and approval ratings from leading international corporations, leading MNC companies (American, Japanese and European) and local public-listed companies all over Malaysia. This includes consulting work. In short, Sunny has conducted training and consulting work for 8 industries. Feedback received is nothing less than excellent! (Diya FB Page, Diya Website and up-coming HRDF Training Effectiveness. Sunny's trademark includes creating highly engaging and learning environment and at the same time equipping participants with practical step-by-step tools to apply back at the workplace. Sunny has conducted training & consulting work for 8 industries over the past 15 years. Sunny is a Certified Train The Trainer from PSMB and founder and Managing Consultant of Diya Training & Development Consultancy Sdn Bhd.