Emotional Intelligence for the Workplace (Bahasa Malaysia)

Introduction

Engaged and self-motivated staff are critical in creating and bringing to life an organization’s vision, mission and values in a consistent manner. When staff is trained to apply coaching knowledge and skills on top of emotional intelligent knowledge and competencies, the building blocks of productivity and profitability are in place to take the organization to the next level of success. 

Organization

Outcome

To introduce, engage and immerse staff to the knowledge, skills and other relevant abilities required to increase productivity and profitability by developing their personal and professional success through emotional intelligence and coaching.

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No Topic Topic Description
1 EQ Fundamentals
  • EQ Definition
  • EQ Business Case 
  • EQ Quadrant 
2 EQ Quadrant 1 (Self-Awareness)
  • Who Am I – Awareness of my Self-Concept, My Identity, My Values 
  • Purpose & Passion 
  • My Identity is linked to my Purpose which is linked to my Motivation in life
  • My Identity is linked to My Values which are linked to My Mindset (Abundance mindset or Deficit mindset?) 
  • Am I a “thermometer”? Or a “thermostat”?
  • Who and What is Regulating my Internal temperature (motivation)? 
3 EQ Quadrant 1 (Accurate Self- Assessment, Self-Confidence, Self-Motivation)
  • Personal Responsibility & Locus of Control – Who or What am I blaming for my “misfortune”, or my problems (in life and in the workplace)? 
  • TFA Triangle and SS Circle 
  • Perception & Reframing 
4 EQ Quadrant 2 (Self-Leadership, Self-control, Transparency, Adaptability, Achievement, Initiative, Optimism)
  • Assertiveness, not aggressiveness! (Say what I mean, mean what I say, NICELY! Yet, FIRMLY!) 
  • Power of PERSPECTIVE, and Changing Perceptive
  • How NOT to take things Personally 
  • Stress management & self-care 
5 EQ Quadrant 3 (Social Awareness)
  • Empathy
  • Active Listening Skills
  • Asking great questions
  • Solution-Based Questioning Skills
6 EQ – Quadrant 4 (Social Leaderships)
  • Facilitative Leadership
  • Providing a Safe Space for every Voice
  • Coaching & Mentoring Leadership
  • Delegation
  • Facilitating Feedback, the Food of Champions!

Expert

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