Dr. Rob Harris - a globally recognised event management educator with extensive international and regional experience. Former Director, Australian Centre for Event Management, University of Technology Sydney; Adjunct Professor, Taylor’s University, Malaysia; UTS Business School Associate; and Professional Fellow, Asia Pacific Institute for Events Management. Dr. Harris has an international reputation as an event management educator having developed and delivered programs through to Masters level in locations around the world including the United Kingdom, Malaysia, Singapore, China and New Zealand, as well as throughout Australia. He is a co-author of the texts Festival and Special Event Management, Event Management and the Regional Event Management Handbook. Dr. Harris serves as a judge for the Australian Event Awards and is a Fellow of the Asia Pacific Institute for Events Management. Additionally, he holds adjunct academic positions at the University of Technology Sydney and Taylors University Malaysia. Dr Harris brings a rare blend of academic rigour, industry insight, and regional relevance, ensuring participants benefit from both global best practices and practical, real-world application.

Bobby Saw is a certified trainer under the Ministry of Human Resources Malaysia for the Human Resources Development Corporation (HRDC), bringing over 35 years of extensive experience in the hospitality industry across both property and corporate roles. His career, which began in Malaysia, has spanned multiple regions including the Middle East, Africa, India, Maldives, Thailand, Vietnam, Philippines, China, and Hong Kong. Throughout this journey, he spearheaded revenue management, distribution, e-commerce, and digital marketing functions, contributing significantly to organisational growth and industry best practices. Since 2018, Bobby has specialised in delivering revenue management training workshops and consultancy services, partnering with organisations to strengthen commercial strategies and operational outcomes. His international training portfolio includes open workshops in Manila, Bangkok, Saigon, and Colombo, in addition to collaborations with leading training providers abroad. He has also appeared as a keynote speaker and panelist at major industry events such as No Vacancy, Web in Travel, ITCMA, Hotel Management Summit Thailand, and the Hotel Marketing and Revenue Conference. His academic contributions include conducting revenue management winter classes at the School of Hotel & Tourism Management, Hong Kong Polytechnic University, where he was also invited as “Professor of the Day” to teach master’s-level students. Bobby’s training workshops stand out for their strong industry relevance, shaped by decades of hands-on leadership in revenue management and commercial strategy. Participants benefit from real-life case studies, practical solutions to workplace challenges, and insights drawn from his ongoing engagement with academia, hotel systems, and digital marketing partners. This ensures his content remains not only practical but also up to date with evolving industry trends.

Amerjit Singh specializes in F&B hospitality F&B service. Have been in hospitality industry for 30 years. Completed Diploma in Hotel Management (1996), Masters in Management (2015) and Train the Trainer certification (2022). Currently runs and manage Ameryouges Knowledge Centre and freelance trainer. Specializes in food and beverage operations, supervisory and management skills.  Started as a waiter in 1985 in the best fine dining restaurant (The Chalet) at Equatorial hotel Kuala Lumpur. This was where I develop my skills in food & beverage. Was F&B manager with some of the prestigious hotel and golf club and my last position in the hospitality industry was F&B Manager (Acting Resort Manager) at Corus hotel Port Dickson. Have been a MFBEA (Malaysian Food & Beverage Executives Association) as a committee for the past 4 years. Have been involved with hospitality events such as FHM 2019, 2022 and MAHA 2022 under MFBEA. Part of the judging team (table setting and flambe) for the upcoming FHM Culinaire 19th – 22nd September 2023. Lecturer with Inti Colleges and Universities Subang, from 2015-2023.  Completed task of a consultant for EQ hotel “Chalet Pop Up” food promotion in August 2022 and 2023.  Carried out trainings for the following prestigious brands: Snow Flakes Sdn Bhd - Managing priorities and setting guest expectations  Potager Fine Dining Bamboo Hills- Basic F&B Service Skills Equatorial Hotel Sdn Bhd – Fine Dining Service Standards Equatorial Hotel Sdn Bhd – Advance Fine Dining Skills Potager Fine Dining Bamboo Hills – Beverage Knowledge and Bartending Skills SplashMania@Gamuda Cove – F&B Service skills MAHTEC – Transformation of Food safety and Hygiene in hospitality Industry Very passionate in sharing my experience and knowledge with passionate young hospitality industry players for their career development in this industry.  Subjects that I specialized and have vast knowledge in and passionate to share and guide are: Supervisory in hospitality industry Basic F&B skills F&B restaurant operations F&B Management skills Hygiene practices in hospitality industry Understanding and explaining profit and loss statement  F&B upselling technique Dining etiquette in fine dining restaurant (Corporate executive and above) Fine dining service standard Advance fine dining skills F&B service excellence and service recovery Service excellence in hospitality industry Effective Leadership and communication skills Loss prevention and inventory in F&B outlets Banquet set up and service workshop

Gurcharan is a highly experienced hospitality professional, educator, and corporate trainer with over 27 years of industry experience in the Tourism and Hospitality sector, complemented by more than 14 years in academia and professional training. His career spans leadership roles across city hotels, luxury resorts, and golf clubs, where he developed extensive expertise in front office management, food & beverage operations, guest experience management, sales strategy, and service excellence. Widely respected for his guest-centric approach, Gurcharan is passionate about cultivating service cultures that transform positive guest experiences into long-term loyalty and brand advocacy. Throughout his industry career, Gurcharan has held senior operational leadership roles including Front Office Manager, Operations Manager, and Hotel Manager at several well-established hospitality organizations such as PARKROYAL Kuala Lumpur, Berjaya Times Square Hotel & Convention Centre, Impiana KLCC Hotel & Spa, Swiss Court Holiday Apartments, and Clearwater Sanctuary Golf Resort. In these roles, he successfully managed multi-department operations, led diverse teams, and implemented strategies that enhanced service delivery, optimized operational efficiency, and strengthened revenue performance. His hands-on leadership across rooms division, food and beverage, and guest services has given him a comprehensive understanding of hospitality operations and the critical link between service excellence and business results. Beyond academia, Gurcharan actively conducts corporate training programs for hotels, resorts, and service organizations, focusing on areas such as customer service excellence, hospitality sales, upselling techniques, leadership development, team performance, and operational service standards. His training methodology integrates practical industry insights with experiential learning approaches, enabling participants to apply best practices directly within their organizations. His professional credentials include a Master of Business Administration (MBA) in Tourism & Hospitality Management, the Cambridge International Diploma in Teaching and Training (CIDTT), and HRDCorp Train-the-Trainer certification, reinforcing his commitment to advancing professional standards in hospitality education and service excellence.    

Gobinath Selvanayagam is a seasoned professional with over 20 years of experience in the hospitality and tourism industry. Currently serving as a Senior Lecturer at the Faculty of Business, Economics, and Accounting – School of Hospitality and Tourism, he is renowned for his visionary leadership, adaptability, and unwavering commitment to excellence. Gobinath’s expertise lies in Food and Beverage services, operations, and management, where he has consistently driven high standards of performance and innovation. He holds a Bachelor’s Degree in Hospitality and Tourism and a Master of Business Administration (MBA). Additionally, he is an HRDFCorp Accredited TTT Trainer and possesses the Food and Beverage SKM & VTO Certificate, showcasing his dedication to continuous professional development and the advancement of industry skills. Throughout his career, Gobinath has demonstrated a passion for leadership and industry collaboration. He serves as the Deputy President of the Malaysian Food & Beverage Executives Association (MFBEA) and is an active member of the Sectorial Training Committee (STC) for Hospitality under HRDFCorp. His contributions to academia include publishing impactful research and receiving university seeding grants in 2019 and 2020 for scholarly activities. Furthermore, he has played a pivotal role in developing industry standards through the Industrial Skills Framework (IndSF). Gobinath is also an expert in organising and judging Food and Beverage competitions, with extensive involvement in prestigious events such as Food Hotel Malaysia/Malaysia Culinaire. His training expertise covers a broad spectrum, including table service techniques, up-selling strategies, menu engineering, cost control, allergen awareness, food safety, and bartending. In addition to his academic and training roles, Gobinath has provided consultation to renowned establishments such as Kumar’s, Federal Hotels International, Nam Kopi Muar, and Rombus Connexion, where his guidance has elevated menu appeal, operational standards, and service excellence. His contributions have also extended to developing certification programs for the hospitality sector and refining training methodologies, making a lasting impact on the industry. Gobinath’s dedication to advancing the hospitality field, coupled with his extensive expertise and leadership, underscores his reputation as a respected educator, trainer, and industry professional.

Kelvin Lai is a seasoned leader and master strategist in luxury hospitality and fine-dining, renowned for transforming service operations into benchmarks of excellence. His acclaimed career is anchored by pioneering achievements, most notably in conceptualising and launching Malaysia's 1st ever Executive Floor, The Regent Club, setting an unprecedented standard for exclusive guest experiences. With executive roles spanning Front Office Management, Director of Sales, Head of Catering, and General Manager of F&B Operations, he has consistently driven revenue and profitability by building dynamic, high-performance teams aligned with the most discerning standards of luxury. His unique expertise, forged over 16 years in hospitality leadership and 14 years in F&B operations, provides a holistic, 360-degree view of premium service delivery. Kelvin specialises in crafting indelible guest journeys, training teams to transcend routine tasks and create profound impressions. He excels in cultivating long-term client relationships with strategic precision and architecting profitable F&B operations by instilling a meticulous, customer-centric culture grounded in practical SOPs and financial acuity. This integrated command of front-line service, sales strategy, and operational profitability allows him to align every team member with the organisations core financial and experiential objectives. As an HRD Corp Accredited trainer and facilitator, Kelvin embodies the principle of lifelong-learning. He translates his extensive field expertise into powerful development programs, whether in formal training settings, intimate workshops, or one-on-one coaching sessions. He is passionately committed to elevating Attitudes, Skills, and Knowledge, believing that continuous development is the cornerstone of personal mastery and organisational success. Kelvin’s mission is to equip teams with the insights and discipline needed to not only meet but exceed the exacting demands of luxury service and sustainable profitability.

Raj Narayana Pillai, fondly known as Rajj, began his hospitality journey in 1999 at The Ritz-Carlton Millenia Singapore. Hailing from Johor Bahru, Malaysia, he moved to Singapore after completing his SPM and pursued tertiary qualifications in Hospitality and Tourism while working at The Dubliner Irish Pub. His early career saw him organizing high-profile parties and events for both local and international celebrities. With extensive hands-on experience at leading establishments such as Timbre Group, The Dubliner, and the renowned cocktail bar Here and There, Rajj honed his skills in bar management, inventory control, and mixology. Over the years, he transitioned into F&B consulting and training, executing events like the F1 Fuel Party, Beerfest, and Rock and Roots Festival, and collaborating with global liquor brands including Jim Beam and Absolut Vodka on brand activations and cocktail innovations.  As an HRDF-certified trainer and F&B Lecturer at CQ TEC TVET College, Rajj has developed and delivered specialized training modules in bar operations, beverage innovation, and elite butler service. His commitment to excellence in hospitality education extends beyond the classroom—he has actively participated in hospitality event planning, technical training, and student recruitment initiatives. Passionate about mentoring the next generation of industry professionals, Rajj believes in "The Perfect Management," a philosophy that prioritizes guest experience, leadership, and adaptability in a constantly evolving industry. Through his reskilling programs, he has contributed to the upskilling of hospitality teams in renowned hotels such as Cititel Penang, Dorsett Hartamas, and Pullman Miri, cementing his role as a forward-thinking leader in the F&B and hospitality landscape.